Memorials & Client Services Consultant

The Greater Metropolitan Cemeteries Trust; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

One RDO per month

Free onsite car parking

Comprehensive induction program

Training and development opportunities

Uniform, PPE and Laundry services

Employee Assistance Program

Job summary

The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit organisation serving the community with care and compassion. The Operations Directorate supports families through a range of services and guides them through GMCT product selections and services.

The Client Services team educates families and delivers a positive, service-oriented experience. With comprehensive training and a supportive culture, you will be a proactive, customer-focused team member committed to accuracy and

Qualifications

• Business/Administration qualification or relevant sales experience.
• Strong written and verbal communication skills.
• Ability to manage emotions in demanding situations.
• Cultural diversity awareness and inclusivity.

Responsibilities

• Conduct appointments with clients.
• Sell burial plots, cremation memorials and mausoleum crypts for immediate or future needs.
• Respond to customer enquiries with high-quality service.
• Perform administrative and clerical duties related to Sales and payments.

Skills

Written communication

Interpersonal skills

Emotional intelligence

Multilingual ability

Education

Business/Administration qualification or sales experience

Job description

The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit organisation serving the community with care and compassion. The Operations Directorate supports families through a range of services and guides them through GMCT product selections and services.

The Client Services team educates families and delivers a positive, service-oriented experience. With comprehensive training and a supportive culture, you will be a proactive, customer-focused team member committed to accuracy and