Membership & Ticketing Coordinator

Dolphins NRL Limited; Redcliffe; On-site; AUD 52,000 - 80,000; Full time

Benefits offered by this job

Free gym membership

4 x Platinum Memberships

Onsite parking

Flexible work when required

Discounts with 2027 Partners

Job summary

Dolphins NRL in Redcliffe is seeking a hands-on Membership & Ticketing Associate. You’ll answer inbound calls, emails and chats, resolve seating, renewals, and match-day access, and help deliver campaigns to grow our 30,000+ member base.

Reporting to the Head of Membership & Ticketing, you’ll contribute to retention strategies, work at home games and events, and promote membership at community events with weekend availability.

Qualifications

• Experience in phone-based customer service, contact centre or sales roles is essential.
• Strong communication and rapport-building abilities.
• Organised with attention to detail and able to multitask.
• Ability to work independently and as part of a team.
• Availability for home games, events and some weekend work.
• Experience in sport, entertainment or events is advantageous.
• Membership or ticketing experience helps.
• Understanding of professional sporting culture and rugby league preferred.

Responsibilities

• Answer inbound calls, emails and live chats quickly and with a friendly, can-do attitude.
• Own member issues and resolve seating, renewals, payments or match-day access.
• Deliver excellent service on calls, in person and in writing.
• Keep our members engaged and on board.
• Run outbound renewal and retention calls to current, unrenewed and lapsed members.
• Spot opportunities to upgrade members to suitable membership options.
• Promote and sell membership at events and match days.
• Support membership campaigns and retention strategies to hit club targets.
• Maintain smooth day-to-day membership and ticketing operations and CRM data.
• Support the membership team at Dolphins home games and coordinate with other club teams.

Skills

Phone-based customer service

Sales and upsell

Communication skills

Organisational and multi-tasking

Teamwork and independence

Availability for events and weekends

Sports/event knowledge

Tools

CRM system

Job description

Dolphins NRL | Full-time, Permanent | Redcliffe

About us

The Dolphins are a professional rugby league team in the National Rugby League (NRL). Founded in 1947, the Club has a long history in grassroots rugby league and the community. The Dolphins sit within the Dolphins Group, a diversified business with various revenue streams, including an aquatic/fitness centre and a shopping centre. The Group currently turns over $50+ million annually and has an asset portfolio worth over $100 million.

Success for the Dolphins involves not only winning matches on the field and trophies for the cabinet, but also improving and growing our players, staff, and community off the field in all their endeavours. It also means expanding the NRL and rugby league amongst new markets and potential fans.

About the role

When our members call the Club, you’ll be the first person they speak to. Reporting to the Head of Membership & Ticketing, you’ll be part of a close-knit team that looks after more than 30,000 members, from the moment they join, through every renewal and match day.

This is a hands-on role that mixes service and sales. One minute you’ll be fixing a member’s seating issue, the next you’ll be calling members about their renewal. If you like being busy and enjoy talking to people, we’d love to hear from you.

What you’ll do

• Answer inbound calls, emails and live chats quickly and with a friendly, can-do attitude
• Own every member issue and resolve it, whether it’s about seating, renewals, payments or match-day access
• Deliver great service on every call, face to face and in writing
• Keep our members on board
• Run outbound renewal and retention calls to current, unrenewed and lapsed members
• Spot opportunities to upgrade members to the membership that best suits them
• Promote and sell membership at community events and on Dolphins match days
• Help deliver membership campaigns and retention strategies that hit Club targets
• Keep things running smoothly
• Handle day-to-day membership and ticketing operations, including processing, fulfilment, seat allocation and admin
• Keep our CRM accurate and up to date
• Support the membership team at all Dolphins home games
• Work closely with teams across the Club

About you

You love talking to people and you’re confident picking up the phone, whether you’re sorting out a member’s problem or calling them about a renewal. You take ownership of problems, stay calm when things get busy, and take pride in getting the details right.

You’ll bring:

• Experience in a phone-based customer service, contact centre or sales role (essential)
• A service-first attitude with the confidence to sell
• Strong communication skills and the ability to build rapport quickly
• Great organisation and multitasking skills, with a sharp eye for detail
• The ability to work independently and as part of a team
• Availability for home games, events and some weekend work
• Experience in sport, entertainment or events
• Membership or ticketing experience
• An understanding of professional sporting culture and a passion for rugby league

Why join the Dolphins?

• Join one of the NRL’s newest and fastest-growing clubs
• Work in a high-energy, team-focused environment
• Access to 4 x Platinum Memberships
• Discounts with a range of our 2027 Partners
• Free gym membership
• Onsite parking
• Flexible work when required

Applications close Monday 30th November 2026. Don’t hesitate to apply, as we will start reviewing applications during the application period. This role will commence in the new year from mid-January.

We are committed to inclusive recruitment. If you need any reasonable adjustments during the application or interview process, please let us know.

We value all backgrounds, cultures, abilities, and identities and encourage diversity of thought and perspective. We are focused on creating an environment where our employees are excited to bring their whole selves to work every day. We encourage those from underrepresented communities to apply and join our growing one at the Phins.