Customer Care Officer - Sales & Retention Lead

Aligned Leisure; Mildura; On-site; AUD 55,000 - 68,000; Full time

Job summary

Aligned Leisure is seeking a Customer Care Officer - Sales and Retention Lead for the Mildura Waves Aquatic and Leisure Centre. You will lead member acquisition and manage leads while delivering excellent service across Health Club, Aquatic and Swim School memberships.

The role also supports retention through tailored communications and nurture programs, with duties at the service desk including enquiries, tours and admin tasks. Shifts include early mornings, evenings and weekends.

Qualifications

• Experience in delivering exceptional customer service.
• Current First Aid, CPR certificate and Victorian WWCC.

Responsibilities

• Drive member acquisition at Mildura Waves Centre.
• Retention through targeted communications and nurture programs.
• Assist customer service desk: answer phones, give tours and perform admin duties.

Skills

Customer service

Sales ability

Communication

People skills

Education

First Aid Certificate

CPR Certificate

Victorian WWCC

Job description

Customer Care Officer - Sales & Retention Lead

Richmond Football Club is one of the largest clubs in the Australian Football League, with over 100,000 loyal and passionate members. The Club's vision is to build a Strong & Bold future - both on and off the field - through living our purpose of Connecting to Thrive and Win.

We understand the power of sport to connect people, and at the heart of the Club's purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment. Connecting to Thrive and Win is not just about connecting with fans and members, but about staff, players and coaches connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are an Australia Business Awards winner in the Employer of Choice Category, and a Flexible Work Champion. Flexibility# is something we value. We recognise that this will mean different things to different people and are supportive of various flexible working arrangements, including the ability to work from home.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested.

21/10/2026

20/11/2026

Permanent - Full Time

Mildura

Administration,Marketing,Sales

ABOUT US

Richmond Football Club is one of the largest clubs in the Australian Football League, with over 100,000 loyal and passionate members. The Club's vision is to build a Strong & Bold future - both on and off the field - through living our purpose of Connecting to Thrive and Win.

We understand the power of sport to connect people, and at the heart of the Club's purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment. Connecting to Thrive and Win is not just about connecting with fans and members, but about staff, players and coaches connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are an Australia Business Awards winner in the Employer of Choice Category, and a Flexible Work Champion. Flexibility# is something we value. We recognise that this will mean different things to different people and are supportive of various flexible working arrangements, including the ability to work from home.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested.

Job Description

Overall member acquisition at the Mildura Waves Aquatic and Leisure Centre is the primary objective of the Customer Care Officer - Sales and Retention Lead across our Health Club, Aquatic and Swim School membership base. Sales leads will be generated through a proactive prospect management system, where lead generation is maximised by having multiple and innovative data capture strategies running simultaneously.

While the role primarily focuses on sales, there is also a natural crossover with retention. Retention will be done through segmented communications, relevant messaging and intervention where non-renewal appears likely, along with a high level of service, particularly to new members through the "nurture program" and members most at risk of non-renewal.

The role will be shared with customer service desk responsibilities which will involve servicing of all customers, dealing with enquiries, answering phones, taking tours and other administrative duties. The role is a critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods including early mornings, evenings and weekends.

Desired Skills and Experience

Essential Qualifications and Experience:

• Experience in delivering exceptional customer service
• Current First Aid, CPR certificate and Victorian WWCC (if aged 18 years or older)

Personal Attributes

• Customer focused
• Enjoys selling
• Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
• Relentless in their approach to sale and service.
• Outgoing personality
• Willingness to learn