Member Services Officer – Membership

Nulsen Disability Services; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Australian College of Rural and Remote Medicine (ACRRM) is seeking a Member Services Officer – Membership to support membership services and activities in Brisbane. You will contribute to a high-performing team, assist colleagues to achieve objectives, and model behaviours that foster a positive, collaborative culture.

The role focuses on processing applications, renewals, member inquiries, and maintaining accurate records across systems.

Qualifications

• Experience in customer service and administrative support.
• Ability to maintain accurate records and data quality.

Responsibilities

• Processing membership, student and Fellowship applications, and administering member requests and changes.
• Supporting the annual membership renewals process, including renewal communications, payment enquiries and follow-up.
• Responding to member and prospective member inquiries, providing timely and accurate information and support.
• Maintaining accurate member records, processing documentation and ensuring data integrity across relevant systems.
• Supporting member acquisition, engagement, satisfaction and retention initiatives.
• Preparing reports, monitoring member activity and contributing to data audits and quality improvements.
• Identifying opportunities to improve processes, systems and the overall member experience.
• Building and maintaining positive relationships with members, colleagues and internal and external stakeholders.

Skills

Customer service

Administration

Job description

Join ACRRM and help support rural health through grants, member services, and exceptional administrative support.

The Australian College of Rural and Remote Medicine (ACRRM) is a member-based organisation that strives to set, maintain and promote high-quality professional standards for rural and remote medicine. This will help to ensure that rural and remote communities have access to safe and accessible health care.

As the Member Services Officer – Membership, you are responsible for supporting the delivery of membership services and activities, ensuring alignment with ACRRM’s strategic direction. This includes contributing to a high-performing team, supporting colleagues to deliver member and organisational objectives, and role-modelling behaviours that underpin a positive, collaborative and high-performance culture.

In a customer service-focused and administrative role, your responsibilities would include:

• Processing membership, student and Fellowship applications, and administering member requests and changes.
• Supporting the annual membership renewals process, including renewal communications, payment enquiries and follow-up.
• Responding to member and prospective member enquiries, providing timely and accurate information and support.
• Maintaining accurate member records, processing documentation and ensuring data integrity across relevant systems.
• Supporting member acquisition, engagement, satisfaction and retention initiatives.
• Preparing reports, monitoring member activity and contributing to data audits and quality improvements.
• Identifying opportunities to improve processes, systems and the overall member experience.
• Building and maintaining positive relationships with members, colleagues and internal and external stakeholders.

This is a permanent full-time appointment, based in the Brisbane Head Office, and is an integral part of a busy and dynamic team.

About ACRRM

ACRRM is a national College with a rural heart. We are focused on training and supporting rural General Practitioners to provide high-quality healthcare to their communities. This is the purpose of our staff, the calling of our members, and it's a lifeline for rural and remote communities.

As part of living our values, we are visionary, courageous, experts and inclusive. We respect, inspire and support each other and we believe in an inclusive workplace reflective of the communities in which we live and serve. We are an open and welcoming group of diverse individuals, unified by a common purpose. As a core deliverable of our Innovate Reconciliation Action Plan we welcome and encourage applications from people who identify as part of the Australian Aboriginal and/or Torres Strait Islander community.