Member Services Officer – Membership

Australian College of Rural and Remote Medicine; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australian College of Rural and Remote Medicine in Brisbane is seeking a Member Services Officer – Membership to support delivery of membership services and activities, aligning with the organisation’s strategic direction.

This permanent full-time role in our Brisbane Head Office involves processing applications, renewals, inquiries, and maintaining accurate member records, while collaborating with colleagues and stakeholders to deliver excellent member experiences.

Qualifications

• Experience processing membership, student and Fellowship applications.
• Handling renewal communications and payment inquiries.
• Providing timely, accurate information to members.
• Maintaining accurate member records across systems.
• Contributing to data audits and quality improvements.

Responsibilities

• Processing membership, student and Fellowship applications, and administering member requests and changes.
• Supporting the annual membership renewals process, including renewal communications, payment enquiries and follow-up.
• Responding to member and prospective member enquiries, providing timely and accurate information and support.
• Maintaining accurate member records, processing documentation and ensuring data integrity across relevant systems.
• Identifying opportunities to improve processes, systems and the overall member experience.

Skills

Customer service

Administrative support

Data integrity

Relationship management

Report generation

Tools

CRM systems

Data entry

Job description

Australian College of Rural and Remote Medicine – Brisbane QLD

The Australian College of Rural and Remote Medicine (ACRRM) is a member-based organisation that strives to set, maintain and promote high-quality professional standards for rural and remote medicine. This will help to ensure that rural and remote communities have access to safe and accessible health care.

As the Member Services Officer – Membership, you are responsible for supporting the delivery of membership services and activities, ensuring alignment with ACRRM’s strategic direction. This includes contributing to a high-performing team, supporting colleagues to deliver member and organisational objectives, and role-modelling behaviours that underpin a positive, collaborative and high-performance culture.

In a customer service-focused and administrative role, your responsibilities would include:

• Processing membership, student and Fellowship applications, and administering member requests and changes.
• Supporting the annual membership renewals process, including renewal communications, payment enquiries and follow-up.
• Responding to member and prospective member enquiries, providing timely and accurate information and support.
• Maintaining accurate member records, processing documentation and ensuring data integrity across relevant systems.
• Supporting member acquisition, engagement, satisfaction and retention initiatives.
• Preparing reports, monitoring member activity and contributing to data audits and quality improvements.
• Identifying opportunities to improve processes, systems and the overall member experience.
• Building and maintaining positive relationships with members, colleagues and internal and external stakeholders.

This is a permanent full-time appointment, based in the Brisbane Head Office, and is an integral part of a busy and dynamic team.

About ACRRM

ACRRM is a national College with a rural heart. We are focused on training and supporting rural General Practitioners to provide high-quality healthcare to their communities. This is the purpose of our staff, the calling of our members, and it's a lifeline for rural and remote communities.

As part of living our values, we are visionary, courageous, experts and inclusive. We respect, inspire and support each other and we believe in an inclusive workplace reflective of the communities in which we live and serve. We are an open and welcoming group of diverse individuals, unified by a common purpose. As a core deliverable of our Innovate Reconciliation Action Plan we welcome and encourage applications from people who identify as part of the Australian Aboriginal and/or Torres Strait Islander community.