Membership Manager (flexible on location Australia wide)

Property Council of Australia; Sydney; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing programs

Flexible working

Job summary

The Property Council of Australia is seeking a Membership Manager based Australia-wide to lead member engagement, retention, and growth within a dynamic national team. You will champion onboarding, tailored communications, and strategic member experiences across divisions, while delivering on annual revenue targets.

Key responsibilities include developing engagement plans, coordinating with Directors, maintaining accurate CRM records, and managing a small portfolio of high-value accounts to

Qualifications

• Proven skills in building quality relationships and engaging stakeholders effectively.
• Experience in budgeting and high-level commercial skills.
• Excellent written and verbal communication skills.
• Strong project management and ability to lead cross-functional teams.
• Ability to meet tight deadlines across multiple projects.

Responsibilities

• Develop and implement an engagement plan for division members to maximise their membership value.
• Proactively work with unengaged members to ensure they are aware of the value and benefits available to them from their membership.
• Manage a streamlined onboarding process for new members.
• Provide personalised welcome communications and introduction of resources to new members.
• Conduct regular check-ins with new members in line with the member onboarding plan.
• Collaborate with Executive and Commercial Directors to understand their strategic objectives and ensure alignment.
• Engagement plans are tailored for each Division and aligned with the national engagement plan.
• Deliver agreed membership revenue for each Division in line with annual target.
• Participate in monthly performance and forecasting discussions to monitor progress and identify 'at risk' memberships.
• Manage a small portfolio of high-value key accounts (approximately 2-3 members) as part of the national Account Management Program.
• Develop and implement tailored account plans, coordinate cross-division opportunities, and act as the primary point of contact to deliver a seamless member experience.
• Record all member interactions, communications, and touchpoints in the CRM, ensuring a comprehensive and up-to-date record of engagement.

Skills

Relationship building

Budgeting

Communication

Project management

Deadline management

Decision making

Team collaboration

Stakeholder engagement

Cross-functional work

CRM familiarity

Tools

CRM systems

Job description

Membership Manager (flexible on location Australia wide)

Property Council of Australia - Sydney CBD NSW

The Property Council of Australia is the leading advocate for one of Australia's most significant industries, representing organisations that invest in, develop, own and manage property across the country. We work closely with government, industry leaders and our members to create stronger communities, better cities and a more prosperous future.

About the role

Membership Managers play a vital role in fostering strong, long-lasting relationships with the Property Council's diverse membership base. You will champion member engagement, retention, and growth by providing exceptional support, identifying opportunities to enhance members' experience, and actively contributing to the strategic direction of the Membership team. We are flexible on the location for where this role can be based Australia wide across the major capital cities.

Key responsibilities

• Develop and implement an engagement plan for division members to maximise their membership value
• Proactively work with unengaged members to ensure they are aware of the value and benefits available to them from their membership
• Manage a streamlined onboarding process for new members
• Provide personalised welcome communications and introduction of resources to new members
• Conduct regular check-ins with new members in line with the member onboarding plan
• Collaborate with Executive and Commercial Directors to understand their strategic objectives and ensure alignment
• Engagement plans are tailored for each Division and is aligned with the national engagement plan
• Deliver agreed membership revenue for each Division in line with annual target
• Participate in monthly performance and forecasting discussions to monitor progress and identify 'at risk' memberships
• Manage a small portfolio of high-value key accounts (approximately 2-3 members) as part of the national Account Management Program
• Develop and implement tailored account plans, coordinate cross-division opportunities, and act as the primary point of contact to deliver a seamless member experience
• Record all member interactions, communications, and touchpoints in the CRM, ensuring a comprehensive and up-to-date record of engagement

The ideal candidate will have

• Proven skills in building quality relationships and engaging stakeholders effectively
• Experienced in budgeting and high-level commercial skills
• An excellent communicator with strong written and verbal communication skills Outstanding ability in strategic and creative problem solving with an ability to solve difficult problems, identifying causes, offering and evaluating alternative solutions
• A self-starter with a history of project management success and the ability to unite a team of people and persevere when challenges exist
• Ability to work to tight deadlines often working across multiple key projects consecutively
• Ability to make complex business decisions based on assessment of facts, assumptions and implications and to communicate the rationale for these decisions
• Ability to structure activities to utilise the collective skills and abilities of the team efficiently and in a high-energy setting
• Ability to relate to people from a wide range of positions and backgrounds and forge a professional relationship

And what else?

At the Property Council, you'll be part of a purpose-driven organisation that values collaboration, accountability and continuous improvement. We support ongoing professional development, fostering a culture of continual learning and improvement. Our offices are located in the CBD, close to public transport and we support flexible working arrangements, ensuring you have a work-life balance.

Our wellbeing programs offer a range of lifestyle benefits, and you even get a day off on your birthday!

As a Diversity Council of Australia Inclusive Employer (2022-2026 ) the Property Council of Australia is committed to building a more inclusive and diverse workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people of all genders, LGBTQIA+ communities, people with disabilities, those with caring responsibilities, and individuals from culturally and linguistically diverse backgrounds.

We're also committed to ensuring our recruitment process is accessible - we are happy to use your preferred method of communication and make any reasonable adjustments during the selection process.