Hybrid Member Experience & Events Lead

CPA Australia; Canberra; Hybrid; AUD 42,000 - 63,000; Part time

Benefits offered by this job

Hybrid working arrangement

Canberra office location

Job summary

CPA Australia is seeking a proactive Member Services & Events Executive to deliver memorable experiences for our members through coordinating high-quality events, stakeholder engagement, and day-to-day member support. This role is hybrid, permanent part-time (0.7 FTE), with minimum two days in the Canberra office.

You’ll join a collaborative team, manage end-to-end event logistics, support committees and drive member engagement across the region while maintaining exceptional service and

Qualifications

• Experience coordinating events end-to-end.
• Strong customer or stakeholder service mindset.
• Excellent written and verbal communication.
• Experience managing budgets, invoices and expenses.
• Highly organised with attention to detail.

Responsibilities

• Coordinate and deliver a range of member events including conferences, seminars, webinars, workshops and networking functions.
• Manage end-to-end event logistics, budgets and stakeholder relationships.
• Support and administer member committees, councils and discussion groups.
• Act as a frontline contact for member enquiries and service delivery.
• Promote membership, events and services to drive engagement.
• Assist with member communications, including event promotions and updates.
• Provide general administrative support to the Canberra office.

Skills

Event coordination

Customer service mindset

Communication skills

Budget management

Organisational skills

CRM systems

Microsoft Office

Tools

Microsoft Office

CRM systems

Job description

Hybrid Member Experience Events Lead

• Employment Type: Permanent – Part Time 0.7 FTE (26.25 Hours)
• Work Pattern: 0.7 FTE Flexible 4-day/3-day fortnight arrangement or shorter daily hours across the week.
• Work Arrangement: Hybrid (minimum 2 days per week in the office)

Join a professional membership organisation where exceptional service, meaningful relationships, and engaging events are at the heart of what we do. We are seeking a proactive and relationship-focused Member Services & Events Executive to deliver outstanding experiences for our members through the coordination of high-quality events, stakeholder engagement, and day-to-day member support.

This is an exciting opportunity for someone with experience in events, customer service, member engagement, or professional services who is looking to build a rewarding career within a corporate environment.

About the Role

Reporting to the State Manager, you will play a key role in supporting member engagement across the region. You'll be responsible for delivering a diverse portfolio of events and professional development activities while acting as a trusted first point of contact for members, volunteers, committees, and key stakeholders.

You’ll thrive in a varied role that combines event management, relationship building, administration, and operational support. Standard business hours apply, with occasional after‑hours attendance required for events and quarterly committee meetings. No weekend work is required.

Key Responsibilities

• Coordinate and deliver a range of member events, including conferences, seminars, webinars, workshops, and networking functions.
• Manage end-to-end event logistics, budgets and stakeholder relationships to ensure successful outcomes.
• Support and administer member committees, councils and discussion groups.
• Act as a key point of contact for member enquiries, providing exceptional service and support.
• Promote membership, events and services to drive engagement and participation.
• Assist with member communications, including event promotions, newsletters and updates.
• Provide general administrative and operational support to the Canberra office.

You are highly organised, customer-focused, and passionate about delivering exceptional experiences. You enjoy working with a broad range of stakeholders and can confidently manage multiple priorities in a fast‑paced environment.

Whether your background is in events, hospitality, membership services, professional services or customer experience, you bring a strong commitment to service excellence and relationship management.

What You’ll Bring

• Experience coordinating and delivering events from planning through to execution.
• A strong customer, member or stakeholder service mindset.
• Excellent written and verbal communication skills.
• Strong organisational and administrative skills with attention to detail.
• Experience managing budgets, invoices and expense tracking.
• Ability to juggle competing priorities and meet deadlines.
• Confidence using Microsoft Office Suite and CRM systems.
• A proactive, solutions‑focused approach and collaborative working style.
• Hospitality, membership organisation, association, or professional services experience will be highly regarded.

Why Join Us?

• Modern Canberra CBD office location.
• Hybrid working environment.
• Opportunity to develop your career within a respected membership organisation.
• Varied role combining events, stakeholder engagement, and member services.
• Supportive and collaborative team culture.

If you're passionate about creating memorable experiences, building strong professional relationships, and delivering exceptional service, we'd love to hear from you.

Why We Love Working at CPA Australia

At CPA Australia, we’re proud of our vibrant, values‑led culture. We live by our core values: Create Opportunity, Pursue Excellence, and Achieve Together—and they shape everything we do.

Highlighting what makes working here special:

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued and empowered to thrive.
• People‑first culture – Work alongside passionate, like‑minded professionals who strive to be their best.
• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).
• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
• Career growth – Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you – Participate in our annual incentive scheme.
• Fast‑paced and purpose‑driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

We are committed to providing equal employment opportunities to all applicants and employees, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.