Member Growth & Engagement Consultant

Fitness First; Sydney; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Uncapped commission

Platinum Membership

Anniversary leave

Friend or family gym membership

Recognition for Service Awards

Résumé du poste

Fitness First in Australia is seeking a proactive Member Support Consultant (MSC) to drive membership growth through outbound outreach and engaging conversations with potential members in our clubs.

You will lead sales presentations, tours, and member journeys while delivering exceptional service that keeps members motivated and engaged. A supportive team environment helps you grow your career within Fitness First and FLG across the Asia Pacific region.

Qualifications

• A gift for communication - you can talk to anyone with ease, and inspire them to take action.
• Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals.
• A problem-solving mindset - you can provide solutions that meet the needs of our potential members.
• Drive - you are goal-focused and continuously looking for new ways to excel yourself.

Responsabilités

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns.
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
• Achieving the required number of lead contacts via telephone to maximise sales opportunities.
• Providing sales presentations and tours to prospective members.
• Creating great member journeys via positive and personalised interactions.
• Achieving successful outcomes to enquiries.
• Opening and closing the club as per the club roster.
• Active involvement in member retention programs, inspiring members to continue their fitness journey.
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Connaissances

Communication

Customer focus

Problem solving

Drive

Teamwork

First Aid CPR

Description du poste

Fitness First in Australia is seeking a proactive Member Support Consultant (MSC) to drive membership growth through outbound outreach and engaging conversations with potential members in our clubs.

You will lead sales presentations, tours, and member journeys while delivering exceptional service that keeps members motivated and engaged. A supportive team environment helps you grow your career within Fitness First and FLG across the Asia Pacific region.