Membership Growth Leader | Uncapped Commissions

Good Life Health Clubs; Canning; Presencial; AUD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped commissions

Free club access 24/7 Goodlife member

Anniversary leave days

Family gym membership

Descripción de la vacante

Goodlife Health Clubs is seeking a Membership Manager in Australia to lead a high-energy MSC team, drive membership growth, and keep members inspired and engaged. You will own the member journey from joiners to leavers, coaching your team to smash targets with sharp sales insights and strong leadership.

You will focus on delivering exceptional front desk operations, guiding sales training, and nurturing member retention and growth budgets.

Formación

• Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs.
• An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling.
• Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded
• Previous experience of managing and mentoring a team
• Ability to set and motivate others towards a goal
• Experience using business computer systems
• Current First Aid and CPR certificates

Responsabilidades

• Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
• Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
• Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
• Assist with the delivery of sales training to develop the MSC team
• Achieve member retention and growth budgets on a monthly basis
• Ensure that enquiries via phone, email or in person are responded to within 24 hours
• Support the Club and Regional Manager in developing initiatives to drive membership growth
• Support the Club Manager in developing the MSC fortnightly roster

Conocimientos

Sales experience

Customer service

Team leadership

Coaching

Selling cycle knowledge

CRM/Business systems

First Aid & CPR

Descripción del empleo

Goodlife Health Clubs is seeking a Membership Manager in Australia to lead a high-energy MSC team, drive membership growth, and keep members inspired and engaged. You will own the member journey from joiners to leavers, coaching your team to smash targets with sharp sales insights and strong leadership.

You will focus on delivering exceptional front desk operations, guiding sales training, and nurturing member retention and growth budgets.