Membership Growth Leader & Team Coach

300 Goodlife Operations Pty Ltd; Gold Coast City; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Base salary + uncapped commissions

Free all club access

24/7 Goodlife membership

Anniversary leave days

Free gym membership for friends and /+

Career paths to club management and FL

Job summary

Goodlife Health Clubs on the Gold Coast is seeking a Membership Manager to lead a high-energy MSC team, driving membership growth and delivering unforgettable member experiences across our clubs. You will coach staff, set a winning culture, and ensure exceptional front desk service while hitting sales targets.

You’ll empower your team with skills, confidence, and clarity to smash goals, utilise sharp sales insight, and foster a people-first leadership approach that excites prospects to join and

Qualifications

• Proven sales and customer service experience with KPI targets.
• Understanding of sales cycles, upselling and cross-selling.
• Experience managing the customer journey for retention outcomes.
• Experience mentoring and leading a team.
• Ability to set and motivate others toward goals.
• Proficient with business computer systems.
• Current First Aid and CPR certificates.

Responsibilities

• Manage daily MSC team workflow to reach monthly sales targets.
• Hit own monthly and annual sales targets to contribute to the team.
• Create structure to ensure MSC team meets daily performance criteria.
• Assist with sales training to develop the MSC team.
• Achieve member retention and growth budgets monthly.
• Respond to enquiries by phone, email or in person within 24 hours.
• Support Club and Regional Manager in driving membership growth initiatives.
• Assist Club Manager in developing the MSC roster on a fortnightly basis.

Skills

Sales experience

Customer service

Team leadership

Mentoring

Hit KPIs

Business computer systems

First Aid & CPR

Upselling & cross-selling

Tools

CRM systems

Job description

Goodlife Health Clubs on the Gold Coast is seeking a Membership Manager to lead a high-energy MSC team, driving membership growth and delivering unforgettable member experiences across our clubs. You will coach staff, set a winning culture, and ensure exceptional front desk service while hitting sales targets.

You’ll empower your team with skills, confidence, and clarity to smash goals, utilise sharp sales insight, and foster a people-first leadership approach that excites prospects to join and