Membership Growth Leader | Lead & Mentor a High-Energy Team

300 Goodlife Operations Pty Ltd; Adelaide; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Free all club access

Annual leave days

Friend/family gym membership

Career paths across FLG brands

Job summary

Goodlife Health Clubs in Australia is seeking a Membership Manager to lead a high-energy MSC team and drive membership growth. You’ll own the member journey from joiner to leaver, coaching staff to deliver exceptional service and hitting monthly sales targets.

You will mentor the team, uphold service standards, and collaborate with club leadership to expand membership while maintaining a strong focus on retention and customer experience across all channels.

Qualifications

• Proven sales and customer service experience with ability to hit KPIs.
• Understanding of sales cycle, including up-selling and cross-selling.
• Experience managing the customer journey to improve retention metrics.
• Experience in mentoring and leading a team.
• Ability to set and motivate others toward goals.
• Experience using business computer systems. First Aid and CPR certificates current.

Responsibilities

• Manage daily workflow of the MSC team to hit monthly sales targets.
• Achieve personal and team sales targets and contribute to overall success.
• Create structure to ensure MSC team meets daily performance criteria.
• Assist with delivery of sales training to the MSC team.
• Achieve member retention and growth budgets monthly.
• Respond to inquiries via phone, email or in person within 24 hours.
• Support Club and Regional Manager in developing growth initiatives.
• Support Club Manager in creating the MSC roster bi-weekly.

Skills

Sales experience

Customer service

KPI driven

Team mentoring

CRM systems

First Aid & CPR

Job description

Goodlife Health Clubs in Australia is seeking a Membership Manager to lead a high-energy MSC team and drive membership growth. You’ll own the member journey from joiner to leaver, coaching staff to deliver exceptional service and hitting monthly sales targets.

You will mentor the team, uphold service standards, and collaborate with club leadership to expand membership while maintaining a strong focus on retention and customer experience across all channels.