Membership Concierge (Casual) – Gym Front Desk & Sales

Planet Fitness Franchising, LLC.; Sharon; Hybrid; AUD 30,000 - 39,000; Full time

Job summary

BravoFit, the Australian franchisee of Planet Fitness, is hiring a Membership Services Representative in Bundaberg. The role involves greeting members, managing club access, answering questions, and selling memberships, with daily front-desk duties and POS duties.

Ideal candidates have strong communication, an upbeat attitude, and reliable punctuality. First aid/CPR and WWC/NPC checks are required within specified timeframes.

Qualifications

• Previous customer service experience is advantageous.
• Certifications: Certificate 3 in Fitness is advantageous.
• Must be currently First Aid and CPR certified and provide a copy.
• WWC (Working With Children) certificate/number NSW & VIC, Blue Card QLD required.
• National Police Check certificate within 12 months of application date.

Responsibilities

• Greeting and saying goodbye to all members and guests.
• Monitoring club access to members and non-members.
• Answering questions and handling member complaints.
• Explain the Judgement Free Zone to members and non-members.
• Answering info calls and taking messages.
• Giving club tours.
• Selling memberships and entering new members into the database.
• Operating the Point-of-Sale system and collecting balances due.
• Scheduling PE @ PF hourly sessions.
• Maintaining the customer service front desk.
• Completing welcome calls and daily cleaning zones.
• Performing club walk-arounds and restocking supplies.
• Opening/closing procedures and coaching newer teammates.

Education

Certificate 3 in Fitness

First Aid & CPR Certification

WWC (Working With Children)

National Police Check (NPC)

Job description

BravoFit, the Australian franchisee of Planet Fitness, is hiring a Membership Services Representative in Bundaberg. The role involves greeting members, managing club access, answering questions, and selling memberships, with daily front-desk duties and POS duties.

Ideal candidates have strong communication, an upbeat attitude, and reliable punctuality. First aid/CPR and WWC/NPC checks are required within specified timeframes.