Membership and Growth Manager

AMA NSW; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

The Australian Medical Association (NSW) is seeking a Membership and Growth Manager to lead the membership team in driving growth, engagement and retention. You will work closely with the CEO and Leadership Team to implement a high-impact membership strategy, oversee operations, partnerships and data quality, and deliver outstanding customer service to members.

This senior, strategic role offers a collaborative environment in St Leonards with opportunities to shape AMA NSW's member experience

Qualifications

• Tertiary qualifications in business, marketing or related discipline.
• Business development and/or membership growth experience ideally in a membership or subscription-based organisation.
• Proven ability to design and implement strategy and drive growth.
• Experience leading a high performing team.
• Excellent stakeholder management, communication and relationship building skills.
• Strong analytical skills and the ability to convert strategy into action.
• Experience with CRM’s and membership and/or subscription models.
• Exceptional time-management skills and the ability to manage competing priorities.
• Professional presentation and the ability to be a good ambassador for AMA NSW

Responsibilities

• Develop and execute the membership strategy to strengthen engagement, retention and growth while ensuring members receive a consistent, high-value experience.
• Proactively drive membership growth to meet AMA NSW targets.
• Track performance against growth, retention and member satisfaction targets, using insights to improve results.
• Lead and develop a high performing membership team fostering a culture of customer service and high performance through coaching, training and feedback
• Oversee membership operations, reporting and data quality to support informed decisions and a seamless member experience.
• Identify opportunities for growth in membership, partnerships and sponsorships
• Build trusted relationships with members, stakeholders and partners, representing AMA NSW

Skills

Strategic thinking

Growth mindset

Relationship building

Leadership

CRM experience

Business development

Education

Tertiary qualifications in business/marketing

Tools

CRM systems

Job description

The Australian Medical Association (NSW) is the leading professional association representing medical practitioners across New South Wales.

As a not-for-profit membership organisation, we advocate for the medical profession and support our members through workplace relations advice, professional services, education, advocacy and member benefits.

Based in St Leonards, our office is conveniently located within walking distance of both St Leonards Train Station and the Metro.

About the Role

The Membership and Growth Manager will lead AMA (NSW)’s membership team to drive membership growth, member engagement, retention and customer service excellence.

As a pivotal member of the Leadership Team, the Membership and Growth Manager will work closely with the CEO, Leadership Team and colleagues across the organisation. This is a high impact, broad and hands-on role with the opportunity to directly contribute to the ongoing success of AMA NSW.

Why Join AMA NSW?

Work in a high impact, strategic role driving growth

Build strong relationships and work closely with people across all areas of the organisation

Take ownership of Membership and drive improvements

Make a visible impact to our members and enhance member engagement

Join a collaborative, supportive and purpose driven team

Key Responsibilities

Develop and execute the membership strategy to strengthen engagement, retention and growth while ensuring members receive a consistent, high-value experience.

Proactively drive membership growth to meet AMA NSW targets.

Track performance against growth, retention and member satisfaction targets, using insights to improve results.

Lead and develop a high performing membership team fostering a culture of customer service and high performance through coaching, training and feedback

Oversee membership operations, reporting and data quality to support informed decisions and a seamless member experience.

Identify opportunities for growth in membership, partnerships and sponsorships

Build trusted relationships with members, stakeholders and partners, representing AMA NSW

About You

Driven, self-motivated and results focused with a demonstrated track record of meeting growth targets

A strategic thinker with a commercial mindset and the ability to identify and develop growth opportunities

Enjoy engaging with people and building strong relationships within and outside the organisation

Strong people leadership skills and a track record of leading a team to deliver high-quality customer service

Understanding of membership organisations and the drivers of attraction, retention and engagement

Confident building relationships and proactively following up opportunities

To Be Successful You Will Have

Tertiary qualifications in business, marketing or a related discipline or equivalent experience

Business development and/or membership growth experience ideally in a membership or subscription-based organisation

Proven ability to design and implement strategy and drive growth

Experience leading a high performing team

Excellent stakeholder management, communication and relationship building skills

Strong analytical skills and the ability to convert strategy into action

Experience with CRM’s and membership and/or subscription models

Exceptional time-management skills and the ability to manage competing priorities

Professional presentation and the ability to be a good ambassador for AMA NSW