Full-Time Customer Support Specialist — Stable Hours & Growth

Concentrix; Gold Coast City; On-site; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Career progression

Paid training

Stable hours

Office location

Job summary

Concentrix in Robina, QLD is hiring a Customer Service Specialist to handle inbound enquiries in a professional office setting with predictable hours.

You don’t need call centre experience; if you’ve handled orders, complaints, or turned a negative experience into a positive one, you’ve got transferable skills. This permanent, full‑time role offers structured career progression and an 8:00am–8:00pm weekday schedule.

Qualifications

• Experience in customer service from various sectors is welcome.
• Strong verbal and written communication skills are essential.
• Ability to listen actively and resolve issues effectively.

Responsibilities

• Handle inbound customer calls and respond within service targets.
• Actively listen to understand customer needs and concerns.
• Provide clear, accurate information and effective solutions.
• Document customer interactions and complete follow-ups.
• Identify opportunities to improve the customer experience.
• Work collaboratively as part of a supportive team.

Skills

Customer service

Communication

Job description

Concentrix in Robina, QLD is hiring a Customer Service Specialist to handle inbound enquiries in a professional office setting with predictable hours.

You don’t need call centre experience; if you’ve handled orders, complaints, or turned a negative experience into a positive one, you’ve got transferable skills. This permanent, full‑time role offers structured career progression and an 8:00am–8:00pm weekday schedule.