Member Support & Engagement Specialist (Hybrid/Remote)

Commonwealth Superannuation Corporation (CSC); Sydney; Híbrido; AUD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Remote options

Career development

Flexible schedule

Descripción de la vacante

Commonwealth Superannuation Corporation (CSC) is seeking a Customer Engagement Representative to deliver timely, clear support to our members via phone and email. You will explain complex retirement information with empathy and patience while upholding privacy and compliance standards.

This role offers hybrid or fully remote options based on location, with flexible work arrangements and opportunities for development within a supportive environment.

Formación

• Experience in a customer-facing role (call centre or financial services ideal).
• Empathetic, calm and confident communicator—even during tough conversations.
• Quick thinker who’s comfortable learning new systems and processes.
• Understanding of privacy, compliance and professional standards.

Responsabilidades

• Respond to inbound customer calls and emails with professionalism and care
• Break down complex information in ways that are easy to understand
• Use our knowledge library and website to help guide members
• Balance phone and written communications as scheduled by our workforce team
• Remain open to feedback and growth-coaching is part of the culture here

Conocimientos

Customer-facing role experience

Empathetic communicator

Quick learner

Privacy and compliance knowledge

Descripción del empleo

Commonwealth Superannuation Corporation (CSC) is seeking a Customer Engagement Representative to deliver timely, clear support to our members via phone and email. You will explain complex retirement information with empathy and patience while upholding privacy and compliance standards.

This role offers hybrid or fully remote options based on location, with flexible work arrangements and opportunities for development within a supportive environment.