Customer Engagement Representative (Call Centre)

CSC Commonwealth Superannuation Corporation; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

CSC Commonwealth Superannuation Corporation in Sydney is seeking a Customer Engagement Representative to deliver a positive customer experience via phone and email. The role offers hybrid or fully remote options based on location and requires first-line contact support for CSC members’ super questions, benefits, or insurance.

You'll break down complex information, guide members using our knowledge base, and balance written and phone communications as scheduled.

Qualifications

• Experience in a customer-facing role (call centre or financial services ideal).
• Excellent communication: clear, empathetic and confident.
• Ability to learn new systems quickly and follow privacy and compliance standards.

Responsibilities

• Respond to inbound customer calls and emails with professionalism and care.
• Break down complex information so it is easy to understand.
• Use our knowledge library and website to guide members.

Skills

Customer service

Communication

Empathy

Adaptability

Tools

CRM software

Job description

CSC Commonwealth Superannuation Corporation – Sydney NSW

Full time, Permanent

17h ago , from CSC Commonwealth Superannuation Corporation

• Training:Full-time attendance required online for 2 weeks to ensure your success in the role
• Location: ACT, NSW, QLD, SA, TAS, WA, NT

Make a difference everyday

At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Representative, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.

This role offers flexibility to suit your life, with hybrid or fully remote options based on your location.

You’ll be the first point of contact for CSC’s members, helping them make sense of their super and providing clear, caring guidance. Whetherit’sa question about their balance, a benefit, or insurance,you’llbe there to support them with empathy,confidenceand clarity.

Whatyou'lldo

• Respond to inbound customer calls and emails with professionalism and care
• Break down complex information in ways that are easy to understand
• Use our knowledge library and website to help guide members
• Balance phone and written communications as scheduled by our workforce team
• Remain open to feedback and growth—coaching is part of the culture here

Whatwe'relooking for

• Experience in a customer-facing role (call centre or financial services ideal)
• Empathetic,calmand confident communicator—even during tough conversations
• Quick thinker who’s comfortable learning new systems and processes
• Understanding of privacy,complianceand professional standards
• You will have meaningful work in an environment where youhave the opportunity tocontribute to our customers retirement journey and make a difference every day to the lives of others.
• Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to bea great placeto work, ensuring all people feel valued,respectedand supported
• CSC are committed to ensure people at CSC thrive - we create learning and development opportunities and nurture our people’s careers, so they lead meaningful and balanced work lives.

Whatyou'llget in return - A career whereyou'llbelong

At CSC,we’recommitted to more than super —we’recommitted to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise —it’sa plan.We'reactively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’reproud to be an equal opportunity employer — and proud of the progresswe’remaking.

Join a workplace where you can thrive, grow, and belong.

Learn more about CSC and our benefits:https://www.csc.gov.au/about-csc/careers