Customer Experience Advocate - Remote/Hybrid

CSC Commonwealth Superannuation Corporation; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

CSC Commonwealth Superannuation Corporation in Sydney is seeking a Customer Engagement Representative to deliver a positive customer experience via phone and email. The role offers hybrid or fully remote options based on location and requires first-line contact support for CSC members’ super questions, benefits, or insurance.

You'll break down complex information, guide members using our knowledge base, and balance written and phone communications as scheduled.

Qualifications

• Experience in a customer-facing role (call centre or financial services ideal).
• Excellent communication: clear, empathetic and confident.
• Ability to learn new systems quickly and follow privacy and compliance standards.

Responsibilities

• Respond to inbound customer calls and emails with professionalism and care.
• Break down complex information so it is easy to understand.
• Use our knowledge library and website to guide members.

Skills

Customer service

Communication

Empathy

Adaptability

Tools

CRM software

Job description

CSC Commonwealth Superannuation Corporation in Sydney is seeking a Customer Engagement Representative to deliver a positive customer experience via phone and email. The role offers hybrid or fully remote options based on location and requires first-line contact support for CSC members’ super questions, benefits, or insurance.

You'll break down complex information, guide members using our knowledge base, and balance written and phone communications as scheduled.