Member Education & Engagement Communications Specialist

Commonwealth Superannuation Corporation; Sydney; Vor Ort; AUD 75.000 - 95.000; Vollzeit

Zusammenfassung

Commonwealth Superannuation Corporation in Sydney CBD NSW is seeking a Communications professional for Customer Engagement and Education. The role is full time with options across Canberra, Melbourne or Sydney, focusing on educating CSC members through compelling content and streamlined digital journeys.

The successful candidate will develop webinars, write clear education materials, and design end-to-end communications experiences that connect information, tools and support for members.

Qualifikationen

• Experience in communications, content, customer engagement or education is important.
• Superannuation or financial services experience is highly regarded but not essential.
• Ability to translate complex financial concepts into clear, actionable language.

Aufgaben

• Create engaging education and member communications across digital and other channels.
• Develop webinar content, presentations and supporting education resources.
• Design communications journeys before and after education interactions.
• Improve the structure, categorisation, tagging and discoverability of webinar and education content.
• Connect education with relevant information, tools, calculators, digital experiences and member support.
• Use customer insights, feedback and engagement data to improve content and communications.
• Translate complex superannuation and financial concepts into language people can understand and use.
• Contribute skills to wider member campaigns, communications and strategic initiatives.

Kenntnisse

Content creation

Customer engagement

Communication skills

Educational content development

Jobbeschreibung

Commonwealth Superannuation Corporation in Sydney CBD NSW is seeking a Communications professional for Customer Engagement and Education. The role is full time with options across Canberra, Melbourne or Sydney, focusing on educating CSC members through compelling content and streamlined digital journeys.

The successful candidate will develop webinars, write clear education materials, and design end-to-end communications experiences that connect information, tools and support for members.