Customer Engagement Representative (Call Centre)

Commonwealth Superannuation Corporation (CSC); Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Remote options

Career development

Flexible schedule

Job summary

Commonwealth Superannuation Corporation (CSC) is seeking a Customer Engagement Representative to deliver timely, clear support to our members via phone and email. You will explain complex retirement information with empathy and patience while upholding privacy and compliance standards.

This role offers hybrid or fully remote options based on location, with flexible work arrangements and opportunities for development within a supportive environment.

Qualifications

• Experience in a customer-facing role (call centre or financial services ideal).
• Empathetic, calm and confident communicator—even during tough conversations.
• Quick thinker who’s comfortable learning new systems and processes.
• Understanding of privacy, compliance and professional standards.

Responsibilities

• Respond to inbound customer calls and emails with professionalism and care
• Break down complex information in ways that are easy to understand
• Use our knowledge library and website to help guide members
• Balance phone and written communications as scheduled by our workforce team
• Remain open to feedback and growth-coaching is part of the culture here

Skills

Customer-facing role experience

Empathetic communicator

Quick learner

Privacy and compliance knowledge

Job description

Job Description

Job Details

• Employment type: Permanent, full time

• Start date:13January 2027

• Training: Full-time attendance required online for 2 weeks to ensure your success in the role

• Location:ACT, NSW, QLD, SA, TAS, WA, NT

Make a difference everyday

At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Representative, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.

This role offers flexibility to suit your life, with hybrid or fully remote options based on your location.

You'll be the first point of contact for CSC's members, helping them make sense of their super and providing clear, caring guidance. Whether it's a question about their balance, a benefit, or insurance, you'll be there to support them with empathy, confidence and clarity.

What you'll do

• Respond to inbound customer calls and emails with professionalism and care

• Break down complex information in ways that are easy to understand

• Use our knowledge library and website to help guide members

• Balance phone and written communications as scheduled by our workforce team

• Remain open to feedback and growth-coaching is part of the culture here

What we'relooking for

• Experience in a customer-facing role (call centre or financial services ideal)

• Empathetic, calm and confident communicator—even during tough conversations

• Quick thinker who’s comfortable learning new systems and processes

• Understanding of privacy, compliance and professional standards

Why join CSC?

• You will have meaningful work in an environment where you have the opportunity to contribute to our customers retirement journey and make a difference every day to the lives of others.

• Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supported

• CSC are committed to ensure people at CSC thrive - we create learning and development opportunities and nurture our people's careers, so they lead meaningful and balanced work lives.

What you'll get in return - A career where you'll belong

At CSC, we're committed to more than super - we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise - it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We're proud to be an equal opportunity employer - and proud of the progress we're making.

Join a workplace where you can thrive, grow, and belong.

Learn more about CSC and our benefits:
https://www.csc.gov.au/about-csc/careers