Member Success & Growth Consultant

200 Fitness First Australia Pty Limited; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Platinum Fitness First membership

Anniversary leave & gym membership for

Job summary

Fitness First Australia Pty Limited in Melbourne seeks a Member Support Consultant (MSC) to be the club’s heartbeat, driving membership growth through proactive outreach and exceptional service.

You will open/close, deliver tours, and craft memorable member journeys while earning base pay plus uncapped commission; realistic earnings of 65k+ AUD. A path into leadership within Fitness & Lifestyle Group awaits.

Qualifications

• Current First Aid & CPR certificate.
• Strong communication skills with the ability to motivate potential members.
• A problem-solving mindset and goal-focused attitude.

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Skills

First Aid & CPR certificate

Communication

Problem-solving mindset

Driven/Goal-focused

Team player

Job description

Fitness First Australia Pty Limited in Melbourne seeks a Member Support Consultant (MSC) to be the club’s heartbeat, driving membership growth through proactive outreach and exceptional service.

You will open/close, deliver tours, and craft memorable member journeys while earning base pay plus uncapped commission; realistic earnings of 65k+ AUD. A path into leadership within Fitness & Lifestyle Group awaits.