Member Solutions Pro: Frontline Support & Growth

Royal Automobile Club of WA; City Of Joondalup; On-site; AUD 59,000 - 80,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

RAC Member benefits

Social Club access

Job summary

RAC Joondalup is seeking a Member Solutions Consultant to join our Contact Centre on a full-time permanent basis. You will be the first point of contact for members, delivering supportive, high-quality conversations and ensuring their needs are understood.

The role includes comprehensive training, ongoing development, and the chance to grow within the organisation. It offers a base salary of AUD 69,706.80 plus super, bonuses and shift loading, with shifts across early mornings, days, nights,

Qualifications

• Adaptable customer service professional with strong communication skills.
• Experience in fast-paced environments with KPIs and sales targets.
• Clear, confident communication and rapport-building abilities.
• Full Australian working rights.

Responsibilities

• Be the first point of contact for around 50–60 members each day.
• Navigate multiple systems to provide tailored solutions.
• Offer supportive, high-quality conversations and guidance.
• Ensure compliance with regulatory standards.

Skills

Customer service

Computer literacy

Sales targets

Communication

Empathy

Resilience

Tools

CRM systems

Job description

RAC Joondalup is seeking a Member Solutions Consultant to join our Contact Centre on a full-time permanent basis. You will be the first point of contact for members, delivering supportive, high-quality conversations and ensuring their needs are understood.

The role includes comprehensive training, ongoing development, and the chance to grow within the organisation. It offers a base salary of AUD 69,706.80 plus super, bonuses and shift loading, with shifts across early mornings, days, nights,