Full-Time Member Solutions Advisor

racwa; City Of Joondalup; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Fully paid training

Career growth opportunities

Social Club with members

Access to RAC Member benefits

Job summary

RAC in Joondalup is seeking a Member Solutions Consultant to join our Contact Centre in a full-time, permanent role. You will be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance.

You will navigate multiple systems, deliver high-quality conversations, and tailor solutions to individual needs. Training is comprehensive and fully paid, with opportunities for career growth and involvement in RAC Member benefits.

Qualifications

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members.
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team.
• Clear, confident communication skills and the ability to build rapport.
• Empathy and resilience when supporting members through challenging situations.
• Available to work required shifts, including nights, weekends, and public holidays where applicable.
• Full Australian working rights.

Responsibilities

• Be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance.
• Navigate multiple systems while delivering supportive, high-quality conversations with members.
• Understand individual needs and offer tailored solutions.
• Meet compliance requirements set by regulatory standards.
• Grow knowledge of RAC products and services through comprehensive, full-time training and ongoing development.

Skills

Customer service

Systems navigation

KPIs

Sales targets

Communication

Empathy

Resilience

Shift flexibility

Job description

RAC in Joondalup is seeking a Member Solutions Consultant to join our Contact Centre in a full-time, permanent role. You will be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance.

You will navigate multiple systems, deliver high-quality conversations, and tailor solutions to individual needs. Training is comprehensive and fully paid, with opportunities for career growth and involvement in RAC Member benefits.