Member Solutions Consultant

Royal Automobile Club of WA; Perth; On-site; AUD 62,000 - 75,000; Full time

Benefits offered by this job

Fully paid training

Career growth opportunities

Exclusive RAC Member benefits

Job summary

Royal Automobile Club of WA (RAC WA) in West Perth is seeking a Customer Contact Centre Consultant to be the first point of contact for around 50–60 RAC members daily, delivering personalised support and guidance. You will navigate multiple systems confidently while building rapport and offering tailored solutions.

This full-time role includes comprehensive training, shift options across days, evenings and weekends, and opportunities for career growth within a trusted WA brand.

Qualifications

• Strong computer literacy and ability to confidently navigate multiple systems while engaging with members.
• Experience in fast-paced environments with KPIs and sales targets.
• Clear, confident communication skills and ability to build rapport.

Responsibilities

• Be the first point of contact for around 50–60 RAC members each day, providing support and tailored solutions.
• Navigate multiple systems to deliver high-quality conversations and guidance.
• Understand individual needs and offer personalised solutions that align with RAC products and services.
• Collaborate with a supportive team to meet compliance standards and KPIs.

Skills

Strong computer literacy

KPI-driven sales

Clear communication

Job description

At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA.As one of WA’s most trusted brands, our Contact Centre Consultants deliver efficient, personalised solutions that help members get the best out of their policy. Join our West Perth Contact Centre on the 28 th October as a Member Solutions Consultant and be among the first point of contact for more than 1.3 million members .About the roleGrow your knowledge of RAC products and services through comprehensive, full-time training and ongoing developmentBe the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.Confidently navigate multiple systems while delivering engaging, high-quality conversations with members.Understand individual needs and offer tailored solutionsWork alongside a supportive, motivated team that encourages collaboration and celebrates successM eet compliance requirements set by regulatory standardsThis is a fulltime permanent position working 8 hours in length between Monday-Friday: 7am-8.30pm, Saturday – Sunday: 8:30am-5pm.About youWe’re looking for adaptable customer service and sales professionals who bring:Strong computer literacy and the ability to confidently navigate multiple systems while engaging with membersExperience working in fast-paced environments with KPIs and sales targets, both individually and as part of a teamClear, confident communication skills and the ability to build rapportEmpathy and resilience when supporting members through challenging situationsAvailable to work required shifts, including nights, weekends, and public holidays where applicableFull Australian working rightsBetter journeys begin at RACA career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You’ll enjoy:Base salary of $68,340 + Super + Bonuses + Shift loadingComprehensive fully paid training to set you up for success from day one.Career growth opportunities as we love promoting from within.A vibrant Social Club with over 900 members.Access to exclusive RAC Member benefits.Why RAC?When you join RAC, you become part of one of WA’s most trusted organisations , committed to serving our members and giving back to the community.If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from you .If you need any assistance with your application, please email [e-mail] .Apply now and help shape the future of member service at RAC.