Member Solutions Consultant

racwa; City Of Joondalup; Sur place; AUD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Fully paid training

Career growth opportunities

Social Club with members

Access to RAC Member benefits

Résumé du poste

RAC in Joondalup is seeking a Member Solutions Consultant to join our Contact Centre in a full-time, permanent role. You will be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance.

You will navigate multiple systems, deliver high-quality conversations, and tailor solutions to individual needs. Training is comprehensive and fully paid, with opportunities for career growth and involvement in RAC Member benefits.

Qualifications

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members.
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team.
• Clear, confident communication skills and the ability to build rapport.
• Empathy and resilience when supporting members through challenging situations.
• Available to work required shifts, including nights, weekends, and public holidays where applicable.
• Full Australian working rights.

Responsabilités

• Be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance.
• Navigate multiple systems while delivering supportive, high-quality conversations with members.
• Understand individual needs and offer tailored solutions.
• Meet compliance requirements set by regulatory standards.
• Grow knowledge of RAC products and services through comprehensive, full-time training and ongoing development.

Connaissances

Customer service

Systems navigation

KPIs

Sales targets

Communication

Empathy

Resilience

Shift flexibility

Description du poste

At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA.

As one of WA's most trusted brands, our Contact Centre Consultants deliver efficient, personalised solutions that help members get back on the road. Join our Joondalup Contact Centre in November as a Member Solutions Consultant and be among the first point of contact for more than 1.3 million members.

About the role

Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development.

Be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance.

Confidently navigate multiple systems while delivering supportive, high-quality conversations with members.

Understand individual needs and offer tailored solutions.

Work alongside a supportive, motivated team that encourages collaboration and celebrates success.

Meet compliance requirements set by regulatory standards.

This is a fulltime permanent position working 8 hours in length between Monday-Friday: 6am-10.30pm, Saturday - Sunday: 8am-6pm.

About you

We’re looking for adaptable customer service professionals who bring:

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
• Clear, confident communication skills and the ability to build rapport
• Empathy and resilience when supporting members through challenging situations
• Available to work required shifts, including nights, weekends, and public holidays where applicable
• Full Australian working rights

Better journeys begin at RAC

A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing.

You’ll enjoy:

• Base salary of $69,706.80 + Super + Bonuses + Shift loading
• Comprehensive fully paid training to set you up for success from day one.
• Career growth opportunities as we love promoting from within.
• A vibrant Social Club with over 900 members.
• Access to exclusive RAC Member benefits.

Why RAC?

When you join RAC, you become part of one of WA’s most trusted organisations, committed to serving our members and giving back to the community.

If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from you.