Member Services Champion | Part-Time Leisure Centre

Willoughby City Council; Sydney; On-site; AUD 63,000 - 68,000; Part time

Benefits offered by this job

12% Superannuation

Job summary

Willoughby Leisure Centre is seeking a Customer Service Officer to deliver outstanding frontline service as the first point of contact for members, visitors and user groups. You will handle memberships, bookings, enquiries and program information while supporting daily operations with a friendly, inclusive approach.

This part-time, 19-hour-per-week role offers a community-focused environment under Willoughby City Council, with duties spanning memberships, retail sales, enquiries, and School

Qualifications

• Demonstrated experience delivering high-quality customer service.
• Current Working with Children Check.
• Current First Aid and CPR Certification.
• Proficiency in Microsoft Office applications and customer management systems.
• Experience using point-of-sale systems.
• Knowledge of PG software or similar systems.
• Pool Lifeguard and/or Swim qualifications.

Responsibilities

• Provide exceptional customer service and act as the first point of contact for customer enquiries, feedback and complaints.
• Process memberships, bookings, transactions and customer requests accurately and efficiently.
• Maintain current knowledge of Centre programs, activities, events, membership options and fees.
• Support membership sales and retention initiatives through face-to-face, phone and written communication.
• Manage telephone and email enquiries professionally, ensuring customers receive accurate and timely information.
• Assist with swim school enquiries and other program-related customer requests.
• Support the setup and pack down of equipment and booking requirements.
• Maintain a welcoming reception environment and ensure retail merchandise is appropriately stocked.
• Assist with School Holiday Programs and other Centre activities as required.
• Follow opening and closing procedures and ensure compliance with Centre policies and Conditions of Entry.
• Contribute positively to a collaborative team environment and support the delivery of excellent customer experiences.

Skills

Customer service

Communication

Problem solving

Teamwork

MS Office

Cash handling

POS systems

Education

Working with Children Check

First Aid & CPR Certification

Pool Lifeguard / Swim qualifications

Tools

PG software

Job description

Willoughby Leisure Centre is seeking a Customer Service Officer to deliver outstanding frontline service as the first point of contact for members, visitors and user groups. You will handle memberships, bookings, enquiries and program information while supporting daily operations with a friendly, inclusive approach.

This part-time, 19-hour-per-week role offers a community-focused environment under Willoughby City Council, with duties spanning memberships, retail sales, enquiries, and School