Member Service Advocate - Banking Branch

Teachers Mutual Bank Limited; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent full-time role

Career development opportunities

Work across face-to-face, phone and in

digital channels

Job summary

Teachers Mutual Bank Limited is seeking a Member Service Officer to assist members face-to-face in the West Perth branch and via phone, email, and secure messaging. You will process transactions, listen to needs, and recommend suitable banking solutions while maintaining accurate records and complying with risk and service requirements.

The role emphasizes quality conversations, strong member relationships, and a pathway to a long-term career in a purpose-led banking environment.

Qualifications

• Experience providing customer service in a face-to-face or phone-based environment.
• Clear verbal and written communication, with the ability to listen and explain information effectively.
• Strong attention to detail when processing transactions, entering information and maintaining records.
• The ability to identify customer needs and present suitable solutions.
• A collaborative, adaptable approach and willingness to learn banking products, systems and processes.
• Financial Services Reform Tier 2 Accreditation, or willingness to undertake and complete it.

Responsibilities

• Welcome members into the branch and provide clear, professional banking support.
• Process cash and non-cash transactions accurately, where applicable.
• Listen to member needs and recommend appropriate products or services.
• Respond to enquiries through phone, email and secure messaging.
• Make outbound calls to support member campaigns, including term-deposit maturities.
• Maintain accurate records and follow relevant risk, compliance and service requirements.

Skills

Customer service

Communication

Detail oriented

Problem solving

Team player

FSR Tier 2 Accreditation

Tools

Microsoft Office

Job description

Teachers Mutual Bank Limited is seeking a Member Service Officer to assist members face-to-face in the West Perth branch and via phone, email, and secure messaging. You will process transactions, listen to needs, and recommend suitable banking solutions while maintaining accurate records and complying with risk and service requirements.

The role emphasizes quality conversations, strong member relationships, and a pathway to a long-term career in a purpose-led banking environment.