Member Services & Lending Consultant

Defence Bank Limited; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Tier 2 certification support

Savings and discounts on products and

Additional paid leave days

Corporate wardrobe allowance

Internal rewards platform access

Job summary

Defence Bank Limited is seeking a Branch-based Sales and Service Consultant to deliver outstanding member service, support lending opportunities, and manage day-to-day branch operations across Australia. You will open memberships, savings and deposit accounts, and offer general insurance products to members.

The role emphasizes relationship-building, compliance, and a flexible approach to serving members in a dynamic banking environment.

Qualifications

• Experience within a customer facing retail or administrative team or similar.
• Ability to multitask and prioritise and seek improvement in the way things are done to reduce member effort.
• Strong organisational and communication skills.
• Prior experience in banking desirable but not essential.
• Demonstrated ability to build relationships across locations and with leaders.

Responsibilities

• Contribute to the branch consumer lending portfolio including personal loans, credit cards and home lending opportunities.
• Open new memberships, savings and deposit accounts and provide general insurance products.
• Provide best in class member service for inbound and outbound calls, supporting members across Australia.
• Pro-actively complete branch activities such as processing transactions and account maintenance.
• Adhere to current policies, procedures and compliance standards.

Skills

Customer service

Multitasking

Communication

Banking knowledge

Job description

Defence Bank Limited is seeking a Branch-based Sales and Service Consultant to deliver outstanding member service, support lending opportunities, and manage day-to-day branch operations across Australia. You will open memberships, savings and deposit accounts, and offer general insurance products to members.

The role emphasizes relationship-building, compliance, and a flexible approach to serving members in a dynamic banking environment.