Member Experience & Workspace Coordinator

seek.com.au; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Urban Collective in Neutral Bay is seeking a Workspace Manager to lead day-to-day operations, ensuring the space is welcoming, well-presented and running smoothly to deliver exceptional member experiences.

You will own the member journey, coordinate facilities and IT access, and build strong relationships with members, suppliers and service providers while supporting events and marketing activities.

Qualifications

• Proficiency with Canva, Mailchimp and Google Drive.
• Strong understanding of social media platforms (Instagram, Facebook and LinkedIn).
• Excellent written communication and attention to detail.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Creative thinker who can work independently while collaborating with the wider team.

Responsibilities

• Deliver a warm, professional and personalised experience for all members and visitors.
• Manage the member journey, including move-ins, office transitions, inductions and move-outs.
• Build strong relationships with members and respond promptly to queries and requests.
• Assist with membership administration, inspections, tours and sales support.
• Welcome new members and conduct workspace inductions.
• Conduct daily workspace checks and ensure the environment is consistently clean, organised and tour-ready.
• Maintain unoccupied suites to a high showroom standard.
• Coordinate maintenance, repairs and contractors to ensure the workspace operates efficiently.
• Identify opportunities to improve the workspace, facilities and overall member experience.
• Complete basic maintenance tasks where appropriate.
• Act as the first point of contact for day-to-day IT queries and coordinate with external IT providers where required.
• Manage access control systems, including maintaining the live database and issuing access cards.
• Work closely with the Business Development Manager, contractors and service providers to resolve operational issues efficiently.
• Support the delivery of a vibrant and connected member community.
• Assist in planning and hosting professional, wellness and social events.
• Encourage networking and connections between members to support business opportunities.
• Gather member feedback and insights and identify opportunities to continuously improve the experience.
• Promote and maintain consistently high standards of customer service across the workspace.

Skills

Social media

Written communication

Highly organized

Independent worker

Team player

Tools

Canva

Mailchimp

Google Drive

Job description

Urban Collective in Neutral Bay is seeking a Workspace Manager to lead day-to-day operations, ensuring the space is welcoming, well-presented and running smoothly to deliver exceptional member experiences.

You will own the member journey, coordinate facilities and IT access, and build strong relationships with members, suppliers and service providers while supporting events and marketing activities.