Workspace Experience Associate (Full-time)

Hub Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Mon-Fri hours

Great Place to Work

Wellness fund

Birthday leave

Training & development

Volunteer leave

Job summary

Hub Australia in Sydney is seeking a Workspace Experience Associate to be the friendly face in our clubhouse, greeting members and supporting daily operations.

With a focus on premium, personalised service, you will manage inquiries, bookings, mail, cafe tasks, and assist with events, inventory, and space checks.

This full-time role requires 2+ years in customer-facing roles; RSA and Food Handling certificates are required or obtainable. Join a vibrant, supportive team at multiple clubhouses.

Qualifications

• Minimum 2 years in a customer-facing role.
• Hosp./service mindset, adaptable to guests.
• RSA and Food Handling certificates must be held or pursued.

Responsibilities

• Greet members and guests and deliver personalised experiences.
• Handle inquiries, bookings, mail, and clubhouse emails promptly.
• Assist cafe operations with beverages and food service.
• Plan and execute workplace events ensuring guest satisfaction.
• Conduct regular inventory checks of supplies and space checks.

Skills

Customer service

Hospitality mindset

Problem solving

Interpersonal skills

Multitasking

Relationship building

Communication skills

Education

RSA Certification

Food Handling Certificate

Job description

Workspace Experience Associate (Full-time)

• Full-time
• Organisational Level: Workspace Experience and National Support (4)
• Sub-department: Workspace Experience
• Type of Employment: Full-time
• Department: Operations

About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations. Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us. Are you an energetic and ambitious hospitality and/or customer service guru ready to pivot into the corporate world?

As a Workspace Experience Associate, you’ll be the friendly face and go-to person in the clubhouse. Whether it’s greeting members, organising events, or keeping the space running smoothly, no two days will be the same as you help shape this incredible workspace. With a focus on delivering premium, personalised service, you’ll ensure every interaction feels exceptional. We currently have 2 positions available: 1 at our Wynyard Clubhouse and 1 at our Customs House Clubhouse

What your day-to-day will look like (but not limited to!):

• As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
• Manage day-to-day member and guest questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues!
• Assist with our cafe operations downstairs by preparing a variety of beverages (If you don't know how - it's okay! we can train you!)
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members’ needs.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc!

We're Looking For Someone Who:

• At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
• Strongly embodies a customer centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem solving skills with a creative and pragmatic approach, always maintaining a positive and solution focused mindset in addressing challenges
• Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
• Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships
• You must hold or be willing to obtain: RSA, Food Handling Certificate.
• Bonus kudos if you can make a mean cup of coffee!

Why you should join us:

• Work life balance! Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits.
• Join ranks with some of Australia's top organisations, certified as a Great Place to Work™
• Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
• Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave
• Expand your skills and career trajectory with our personalised training and professional development offerings
• Support to make a social and environmental impact with paid volunteer leave each year

Join Our Team!

If you’re enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we’re excited to meet you.

We understand that skills and potential don’t always fit neatly into a checklist. Our goal is simple: we’re looking for fun, flexible, socially engaged individuals who value balance, equity, and a hunger for growth. We’re passionate about being humans who bring curiosity, humility, integrity, passion, and purpose to the workplace every day.

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.