Workspace Experience Associate

Hub Australia; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday leave (paid)

Volunteer leave (paid)

Great Place to Work recognition

Job summary

Hub Australia is seeking a proactive Workspace Experience Associate for our Canberra clubhouse. You’ll be the friendly face, greeting members, handling inquiries, bookings, and mail, while supporting cafe operations and event execution.

This role emphasizes premium, personalised service in a dynamic coworking environment. Ideal candidates have at least 2 years in customer-facing roles, a hospitality mindset, strong problem-solving abilities, and excellent interpersonal skills.

Qualifications

• Minimum 2 years in a customer-facing role, preferably hospitality, retail, or a similar service-oriented sector.
• Customer-centric and hospitality-led mindset, with a solution-focused approach.
• Strong interpersonal skills for engaging with members, staff and external stakeholders.
• Must hold or be willing to obtain: RSA, Food Handling Certificate.

Responsibilities

• Greet members and guests, delivering personalised service.
• Manage day-to-day member and guest questions, inquiries, bookings, mail, and clubhouse emails promptly.
• Assist with cafe operations downstairs by preparing a variety of cafe beverages.
• Organise and execute workplace events with a focus on guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies.
• Support opening/closing procedures and space checks.

Skills

Customer service

Hospitality

Problem solving

Interpersonal skills

Multitasking

Relationship building

Education

RSA certification

Food Handling Certificate

Job description

About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations. Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us

Are you an energetic and ambitious hospitality and/or customer service guru ready to pivot into the corporate world?

Company Description

About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations. Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us

Are you an energetic and ambitious hospitality and/or customer service guru ready to pivot into the corporate world?

Job Description

As a Workspace Experience Associate, you’ll be the friendly face and go-to person in the clubhouse. Whether it’s greeting members, organising events, or keeping the space running smoothly, no two days will be the same as you help shape this incredible workspace. With a focus on delivering premium, personalised service, you’ll ensure every interaction feels exceptional.

What your day-to-day will look like (but not limited to!):

• As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
• Manage day-to-day member and guest questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues!
• Assist with our cafe operations downstairs by preparing a variety of cafe beverages
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members' needs.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc!

Qualifications

We're Looking For Someone Who:

• At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
• Strongly embodies a customer centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem solving skills with a creative and pragmatic approach, always maintaining a positive and solution focused mindset in addressing challenges
• Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
• Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships
• You must hold or be willing to obtain: RSA, Food Handling Certificate.
• Bonus kudos if you can make a mean cup of coffee!

Additional Information

Why you should join us:

• Work life balance! Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits.
• Join ranks with some of Australia's top organisations, certified as a Great Place to Work™
• Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
• Celebrate your special day with paid birthday leave
• Support to make a social and environmental impact with paid volunteer leave each year

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.