Workspace Experience Associate (Concierge/Reception)

Hub Australia Pty; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

4-week cycle with 19 days off

Wellness programme & birthday leave

Volunteer leave

Job summary

Hub Australia in Sydney seeks a Workspace Experience Associate to be the friendly face in the clubhouse, greeting members, coordinating events, and keeping the space running smoothly at our Wynyard and Customs House locations.

You will deliver personalised service, manage inquiries, assist cafe operations, and participate in inventory checks, with training provided for coffee making and RSA/food handling required.

Qualifications

• At least 2 years in a customer-facing role, preferably hospitality, retail, or similar service sector.
• Customer-centric hospitality mindset; adapt to guest needs to enhance experience.
• Strong problem solving with a positive, solution-focused approach.
• Excellent interpersonal skills for engaging with members, staff and stakeholders.
• Proficient multitasking in a dynamic environment.
• Genuine passion for building relationships and warmth in interactions.
• Must hold or be willing to obtain RSA and Food Handling Certificate.
• Bonus if you can make a mean cup of coffee!

Responsibilities

• Create personalised experiences for members and guests as the welcoming face of the workspace.
• Handle day-to-day member and guest inquiries, booking requests, mail, and respond promptly via in-person and clubhouse email.
• Assist with cafe operations downstairs by preparing beverages (training provided).
• Organise and execute workplace events, from small meetings to larger gatherings, ensuring guest satisfaction.
• Perform regular inventory checks for food, consumables, and clubhouse supplies.
• Assist with opening/closing procedures and space checks as part of daily operations.

Skills

Customer focus

Hospitality mindset

Problem solving

Interpersonal skills

Multitasking

Relationship building

Coffee skills

Job description

Workspace Experience Associate (Concierge/Reception)

About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 17 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations. Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

Are you an energetic and ambitious hospitality service guru ready to pivot into the corporate world?

Company Description

About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 17 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations. Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

Are you an energetic and ambitious hospitality service guru ready to pivot into the corporate world?

Job Description

As a Workspace Experience Associate, you’ll be the friendly face and go-to person in the clubhouse. Whether it’s greeting members, organising events, or keeping the space running smoothly; no two days will be the same as you help shape this incredible workspace. With a focus on delivering premium, personalised service, you’ll ensure every interaction feels exceptional. We currently have 2 positions available: 1 at our Wynyard Clubhouse and 1 at our Customs House Clubhouse

What your day-to-day will look like (but not limited to!):

• As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
• Manage day-to-day member and guest questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues!
• Assist with our cafe operations downstairs by preparing a variety of beverages (If you don't know how - it's okay! we can train you!)
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members' needs.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc!

Qualifications

We're Looking For Someone Who:

• At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
• Strongly embodies a customer centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem solving skills with a creative and pragmatic approach, always maintaining a positive and solution focused mindset in addressing challenges
• Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
• Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships
• You must hold or be willing to obtain: RSA, Food Handling Certificate.
• Bonus kudos if you can make a mean cup of coffee!

Additional Information

Why you should join us:

• Work life balance! Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits.
• Work 19 days across 4 weeks - giving you an extra day off every month!
• Join ranks with some of Australia's top organisations, certified as a Great Place to Work™
• Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
• Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave
• Expand your skills and career trajectory with our personalised training and professional development offerings
• Support to make a social and environmental impact with paid volunteer leave each year

Join Our Team!

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.

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