Member Experience Specialist - Part-Time Banking

People First Bank; Ipswich City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Uniform allocation

Shine program

Inclusive learning

Rewards platform

Employee banking benefits

Wellbeing & EAP

Job summary

People First Bank in Ipswich is seeking a part-time Member Experience Officer to greet customers and deliver high-quality service in the Heritage Bank Ipswich Branch. You will help with transactional needs, explain digital banking, and build rapport with customers to support their financial journey.

This fixed-term contract runs until January 2028, with a 39-hour per fortnight roster (Mon, Tue, Fri 9am–4pm) and occasional support for Springfield Branch.

Qualifications

• Experience in customer service with a people-first approach.
• Ability to communicate with empathy and clarity.
• Comfort with learning new digital systems.
• Enjoy helping people and delivering positive service experiences.

Responsibilities

• Assist customers with transactions and enquiries.
• Identify suitable solutions and refer to lending specialists when needed.
• Build relationships to support long-term financial goals.
• Promote and assist with digital banking tools.
• Prioritise tasks and use multiple systems efficiently.
• Collaborate with branch team to ensure smooth operations.

Skills

Customer service

Empathy

Digital literacy

Job description

People First Bank in Ipswich is seeking a part-time Member Experience Officer to greet customers and deliver high-quality service in the Heritage Bank Ipswich Branch. You will help with transactional needs, explain digital banking, and build rapport with customers to support their financial journey.

This fixed-term contract runs until January 2028, with a 39-hour per fortnight roster (Mon, Tue, Fri 9am–4pm) and occasional support for Springfield Branch.