Member Experience Specialist

People First Bank; Crows Nest; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Uniform allowance

Shine recognition

Learning opportunities

Rewards platform

Banking benefits

Wellbeing resources

Volunteer leave

Job summary

People First Bank is seeking a Member Experience Officer at the Heritage Bank, Crows Nest Branch. You will deliver exceptional customer service, listen to needs, and connect customers with the right products while building trust and rapport.

In this full-time role, you’ll help customers with transactions, explore digital banking solutions, and refer lending specialists as needed. You’ll thrive by being proactive, empathetic, and a clear communicator, contributing to a welcoming branch

Qualifications

• Customer service experience with a focus on empathy and listening to customer needs.
• Ability to communicate clearly and with warmth.
• Comfort learning and using new digital banking systems.
• Ability to engage customers and identify solutions that fit their needs.

Responsibilities

• Assist customers with transactional needs and enquiries, making banking easy.
• Engage in in-depth conversations to identify suitable products and solutions.
• Build strong relationships and refer to lending specialists when appropriate.
• Help customers utilise digital services to enhance their banking experience.

Skills

Customer service

Empathy

Communication

Digital literacy

Job description

People First Bank is seeking a Member Experience Officer at the Heritage Bank, Crows Nest Branch. You will deliver exceptional customer service, listen to needs, and connect customers with the right products while building trust and rapport.

In this full-time role, you’ll help customers with transactions, explore digital banking solutions, and refer lending specialists as needed. You’ll thrive by being proactive, empathetic, and a clear communicator, contributing to a welcoming branch