Member Experience Officer — Banking Customer Champion

People First Bank; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Corporate uniform

Shine recognition program

Inclusive learning and development

Employee rewards platform

Employee banking benefits

Wellbeing initiatives and Employee Ass

Job summary

People First Bank is seeking a dedicated Member Experience Officer to be the welcoming face in Heritage Bank branches and Community Branches. You will deliver high-quality customer service, guide customers through transactions, and help them navigate digital tools to enhance their banking experience.

The role offers full-time hours, a supportive training program, and opportunities to grow within a values-driven mutual bank that puts people first.

Qualifications

• Experience delivering high-quality customer service.
• Ability to communicate with empathy and clarity.
• Comfortable learning new digital banking systems.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in quality conversations to identify right banking solutions.
• Build relationships to help customers achieve long-term financial goals and referrals to lending specialists.
• Help customers use digital services to enhance their banking experience.
• Prioritise and complete tasks accurately and efficiently.
• Navigate multiple contemporary systems and software programs.
• Be part of a collaborative branch team.

Skills

Customer service

Empathy

Digital systems

Communication

Tools

CRM systems

Job description

People First Bank is seeking a dedicated Member Experience Officer to be the welcoming face in Heritage Bank branches and Community Branches. You will deliver high-quality customer service, guide customers through transactions, and help them navigate digital tools to enhance their banking experience.

The role offers full-time hours, a supportive training program, and opportunities to grow within a values-driven mutual bank that puts people first.