Member Experience Lead – Banking (Full-Time)

People First Bank; Gympie Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Corporate uniform

Shine recognition program

Inclusive learning and development

Rewards platform

Employee banking benefits

Wellbeing & EAP

Volunteer leave

Job summary

People First Bank is seeking a Senior Member Experience Officer at the Heritage Bank Gympie Branch. You will be the welcoming face in-branch, delivering consistently high-quality service and guiding customers through their financial journeys.

Training will be provided as needed. The role offers full-time, permanent employment with a focus on lending support, digital services, and customer satisfaction within a brokerage-like banking environment.

Qualifications

• Experience in delivering high-quality customer service in a branch or contact centre.
• Desirable experience in lending and personal loan applications.
• Ability to explain bank products clearly and confidently.

Responsibilities

• Assist customers with enquiries and facilitate banking activities at the branch.
• Engage in in-depth conversations to identify suitable solutions.
• Guide customers in using digital banking services.
• Manage personal lending applications for branch customers.
• Handle branch cash reconciliation and ordering.
• Deliver timely and accurate customer service.

Skills

Customer service

Lending knowledge

Product mastery

Digital banking

Job description

People First Bank is seeking a Senior Member Experience Officer at the Heritage Bank Gympie Branch. You will be the welcoming face in-branch, delivering consistently high-quality service and guiding customers through their financial journeys.

Training will be provided as needed. The role offers full-time, permanent employment with a focus on lending support, digital services, and customer satisfaction within a brokerage-like banking environment.