Member Experience Specialist (Part-Time)

Zap Fitness; Melbourne; On-site; AUD 28,000 - 41,000; Part time

Benefits offered by this job

Free gym membership

Commission

Anniversary leave days

Friends/family memberships

Employee discounts via FLG partner

Paid parental leave

Employee Assistance Program

Job summary

Zap Fitness in Williamstown is seeking a part-time Membership Services Representative to greet members, handle inquiries, and help people stay motivated on their fitness journey. You will blend sales, service and operational support in a fast-moving club environment, delivering premium service at every touchpoint.

The role offers a competitive hourly rate, commission, free gym membership, and additional perks as part of FLG's program.

Qualifications

• Experience in a fast-paced premium customer service role.
• Excellent oral and written communication and presentation skills.
• Ability to perform in an autonomous environment.
• Availability to work Saturdays and some weekdays.

Responsibilities

• Welcome members and deliver high-quality service at every touchpoint.
• Assist with inquiries and support members on their fitness journey.
• Support club operations and contribute to sales through great service.

Skills

Premium customer service

Excellent communication

Autonomous work style

Interpersonal skills

Weekend availability

Job description

Zap Fitness in Williamstown is seeking a part-time Membership Services Representative to greet members, handle inquiries, and help people stay motivated on their fitness journey. You will blend sales, service and operational support in a fast-moving club environment, delivering premium service at every touchpoint.

The role offers a competitive hourly rate, commission, free gym membership, and additional perks as part of FLG's program.