Member Experience & Growth Advocate

500 Dockvest Pty Ltd; Williamstown; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Free gym membership

Anniversary leave days

Employee discounts

Job summary

Zap Fitness is seeking a Membership Services Representative to create a welcoming, high-quality experience for every member interaction. You will build relationships, assist with enquiries, and motivate members on their fitness journey within a fast-paced environment.

The role blends sales, service, and operations, requiring a proactive, customer-focused individual who thrives on premium service and Saturday shifts.

Qualifications

• Premium customer service experience in fast-paced settings.
• Interest in health and fitness.
• Strong communication and presentation skills.
• Ability to work autonomously and Saturdays.

Responsibilities

• Welcome and assist members to build motivation and stay engaged.
• Handle member enquiries and provide high-quality service.
• Support sales and operational tasks in a fast-moving club.
• Maintain premium member experience across touchpoints.

Skills

Premium customer service

Health & fitness passion

Intermediate computer skills

Strong communication & presentation

Autonomy

Willing to work Saturdays

Sales experience desirable

Job description

Zap Fitness is seeking a Membership Services Representative to create a welcoming, high-quality experience for every member interaction. You will build relationships, assist with enquiries, and motivate members on their fitness journey within a fast-paced environment.

The role blends sales, service, and operations, requiring a proactive, customer-focused individual who thrives on premium service and Saturday shifts.