Member Experience Specialist - Gym Memberships & Service

Zap Fitness; Melbourne; On-site; AUD 32,000 - 40,000; Part time

Benefits offered by this job

Free gym membership

Commission

Anniversary leave days

Student/friend memberships discount

Industry partner discounts

Paid parental leave

Employee Assistance Program

Job summary

Zap Fitness in Melbourne is seeking a Membership Services Representative to be the face of the club experience. You will welcome members, handle inquiries, and help them stay motivated on their fitness journey. This role blends sales, service and operational support, thriving in a fast-paced environment to deliver premium service at every touchpoint.

Weekend availability is required. You will contribute to member retention and club success by creating meaningful connections, providing accurate

Qualifications

• Demonstrated experience and success in a fast-paced premium customer service role.
• Interest and passion for health and fitness.
• Excellent oral and written communication and presentation skills.
• Ability to perform in an autonomous environment.
• Be available to work Saturdays and some days during the week.

Responsibilities

• Create a welcoming, high-quality experience for every member interaction.
• Support members with enquiries and help them stay motivated on their fitness journey.
• Build strong relationships and deliver premium service at every touchpoint.

Skills

Fast-paced premium customer service

Excellent communication

Autonomous

People connection

Job description

Zap Fitness in Melbourne is seeking a Membership Services Representative to be the face of the club experience. You will welcome members, handle inquiries, and help them stay motivated on their fitness journey. This role blends sales, service and operational support, thriving in a fast-paced environment to deliver premium service at every touchpoint.

Weekend availability is required. You will contribute to member retention and club success by creating meaningful connections, providing accurate