Member Services Pro | Gym Loyalty & Support (Part-Time)

Zap Fitness; Melbourne; On-site; AUD 30,000 - 44,000; Part time

Benefits offered by this job

Free gym membership

Anniversary leave days

Friend/family memberships

Employee discounts

Job summary

Zap Fitness is seeking a part-time Member Services Representative at Greensborough to deliver a welcoming, premium member experience. You will handle member enquiries, foster relationships, and help members stay motivated on their fitness journey in a fast-paced club environment.

The role blends sales and service with operational support, and requires weekend availability. You will enjoy a competitive hourly rate with commission and a free gym membership as part of our team benefits.

Qualifications

• Experience in a fast-paced premium customer service role.
• Interest and passion for health and fitness.
• Excellent oral and written communication and presentation skills.
• Ability to perform in an autonomous environment.
• Availability to work Saturdays and some weekdays.

Responsibilities

• Create a welcoming, high-quality experience for every member interaction.
• Support members with enquiries and help them stay motivated on their fitness journey.
• Blend sales, service and operational support in a fast-moving environment.
• Deliver premium service at every touchpoint.

Skills

Customer service

Sales experience

Communication skills

Fitness interest

Autonomy

Weekend availability

Job description

Zap Fitness is seeking a part-time Member Services Representative at Greensborough to deliver a welcoming, premium member experience. You will handle member enquiries, foster relationships, and help members stay motivated on their fitness journey in a fast-paced club environment.

The role blends sales and service with operational support, and requires weekend availability. You will enjoy a competitive hourly rate with commission and a free gym membership as part of our team benefits.