Member Experience Specialist — Free Gym Membership

Zap Fitness; Toowoomba Regional; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive pay & bonuses

Free gym membership

Anniversary leave

Friend/family memberships

Employee discounts

Parental leave

Employee Assistance Program

Job summary

Zap Fitness in Australia is seeking a Membership Services Representative to be the face of our club experience. You will greet members, answer enquiries and help them stay motivated on their fitness journey.

The role blends sales, service and operations in a fast-paced environment, requiring someone who delivers premium service at every touchpoint and can work Saturdays and some weekdays.

Qualifications

• Demonstrated experience in a fast-paced premium customer service role.
• Excellent oral and written communication and presentation skills.
• Ability to perform in an autonomous environment.
• Availability to work Saturdays and some weekdays.

Responsibilities

• Be the welcoming face of Zap Fitness and deliver a high-quality member experience.
• Build strong relationships with members and assist with enquiries.
• Keep members motivated on their fitness journey and provide ongoing support.
• Support club operations and create a premium service touchpoint at every interaction.

Skills

Customer service

Communication

Autonomy

Availability Saturdays

Job description

Zap Fitness in Australia is seeking a Membership Services Representative to be the face of our club experience. You will greet members, answer enquiries and help them stay motivated on their fitness journey.

The role blends sales, service and operations in a fast-paced environment, requiring someone who delivers premium service at every touchpoint and can work Saturdays and some weekdays.