Member Experience Specialist | Free Gym Access & Growth

Jindalee Fitness 247; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free Lifestyle Membership

Café Perks: 10% off at Nourish Café

A Supportive Team

Room to Grow

A Great Environment

Be Part of Something Bigger

Job summary

Jindalee Fitness 24/7 is seeking a Member Experience Receptionist in Brisbane on a casual, part-time basis. You will be the friendly face of the club, welcoming members and visitors and helping ensure the day-to-day operations run smoothly.

You will manage member enquiries, memberships, bookings, and administration while supporting the team across events and engagements. The role requires a customer-first mindset, strong communication and the ability to juggle a busy, rotating roster.

Qualifications

• 2-5 years' experience in a customer service, reception or admin.
• Experience in the fitness, health, wellness or hospitality industry will be highly regarded.

Responsibilities

• Welcome members and visitors, create positive first impressions and ensure everyone feels comfortable, valued and supported when they walk through our doors.
• Respond to enquiries across phone, email, our member app, social media and in person, providing accurate information about memberships, classes, facilities and services.
• Assist with membership enquiries, sign-ups, renewals and cancellations, maintain accurate member records and process membership payments and transactions.
• Assist with class bookings, appointment coordination and general administration relating to personal training and group fitness.
• Support our Membership Sales Consultants and Marketing Coordinator with promoting upcoming events, programs, challenges and club initiatives.
• Complete general administration, data entry, filing and inventory management while helping keep reception organised and running efficiently.
• Maintain a clean, tidy and welcoming reception environment, including undertaking basic cleaning duties when required.
• Collect and document member feedback, identify opportunities for improvement and communicate insights to the Member Experience Team Leader.
• Work collaboratively with the wider team and assist with additional tasks as required to support the smooth operation of the club.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Computers

Tools

Microsoft Office

CRM software

Job description

Jindalee Fitness 24/7 is seeking a Member Experience Receptionist in Brisbane on a casual, part-time basis. You will be the friendly face of the club, welcoming members and visitors and helping ensure the day-to-day operations run smoothly.

You will manage member enquiries, memberships, bookings, and administration while supporting the team across events and engagements. The role requires a customer-first mindset, strong communication and the ability to juggle a busy, rotating roster.