Member Experience Lead — Welcoming, 24/7 Gym

Revo Fitness; Shellharbour; Sur place; AUD 33 000 - 44 000; Temps partiel

Résumé du poste

Revo Fitness is seeking a casual Member Experience Lead in New South Wales to ensure a simple, welcoming and high-quality gym experience for every member. You will work with the Club Manager to deliver personalised support, uphold brand values, and maintain a safe, clean club environment.

You will collaborate with teammates to foster an inclusive culture, manage member information confidentially, and contribute to the smooth day-to-day operations of our rapidly expanding local business.

Qualifications

• Aligned with Revo's Brand, Values and Behaviours.
• Proven customer service experience with strong interpersonal skills.
• Excellent communication and conflict management abilities.
• Proactive, initiative-driven with a focus on exceeding member expectations.
• Current First Aid and CPR Certification required before start.
• Previous customer service experience is valued, but not mandatory.

Responsabilités

• Quality Member Experience: act as primary contact for members with personalised support aligned with Revo Fitness's vision and values.
• Team Collaboration & Culture: foster inclusive, supportive team environment and positive relationships with teammates.
• Club Presentation: maintain high standards for cleanliness, organisation, and equipment functionality.
• Compliance and Safety: uphold health and safety standards and ensure adherence to regulations.
• Reporting and Administration: manage member details and checklists with strict confidentiality.

Connaissances

Brand alignment

Customer service

Interpersonal skills

Communication skills

Conflict management

Proactive initiative

First Aid

CPR Certification

Customer service experience

Description du poste

Revo Fitness is seeking a casual Member Experience Lead in New South Wales to ensure a simple, welcoming and high-quality gym experience for every member. You will work with the Club Manager to deliver personalised support, uphold brand values, and maintain a safe, clean club environment.

You will collaborate with teammates to foster an inclusive culture, manage member information confidentially, and contribute to the smooth day-to-day operations of our rapidly expanding local business.