Member Experience Champion

Revo Fitness; Brisbane; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

Revo Fitness is expanding and we seek passionate people to join as a Member Experience Lead on a casual basis in Brisbane. You will prioritise member experience over sales and help create a welcoming atmosphere across our clubs.

Work with the Club Manager to deliver simple, high-quality member journeys, contribute to a positive team culture, ensure club presentation and safety, and manage member information with confidentiality.

Qualifications

• Proven customer service experience and excellent interpersonal skills.
• Strong communication and conflict management abilities.
• Initiative with a proactive approach to exceed member expectations.
• Current First Aid & CPR certification required prior to start.
• Previous customer service experience is valued but not required.

Responsabilités

• Deliver a quality member experience in collaboration with the Club Manager.
• Foster a positive team culture and inclusive environment.
• Maintain club presentation, cleanliness, and equipment readiness.
• Uphold health and safety standards and compliance.
• Assist with reporting, member details, and confidentiality.

Connaissances

Customer service

Interpersonal skills

Communication

Conflict management

Initiative

First Aid & CPR

Description du poste

Revo Fitness is expanding and we seek passionate people to join as a Member Experience Lead on a casual basis in Brisbane. You will prioritise member experience over sales and help create a welcoming atmosphere across our clubs.

Work with the Club Manager to deliver simple, high-quality member journeys, contribute to a positive team culture, ensure club presentation and safety, and manage member information with confidentiality.