Member Experience Receptionist

Jindalee Fitness 247; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free Lifestyle Membership

Café Perks: 10% off at Nourish Café

A Supportive Team

Room to Grow

A Great Environment

Be Part of Something Bigger

Job summary

Jindalee Fitness 24/7 is seeking a Member Experience Receptionist in Brisbane on a casual, part-time basis. You will be the friendly face of the club, welcoming members and visitors and helping ensure the day-to-day operations run smoothly.

You will manage member enquiries, memberships, bookings, and administration while supporting the team across events and engagements. The role requires a customer-first mindset, strong communication and the ability to juggle a busy, rotating roster.

Qualifications

• 2-5 years' experience in a customer service, reception or admin.
• Experience in the fitness, health, wellness or hospitality industry will be highly regarded.

Responsibilities

• Welcome members and visitors, create positive first impressions and ensure everyone feels comfortable, valued and supported when they walk through our doors.
• Respond to enquiries across phone, email, our member app, social media and in person, providing accurate information about memberships, classes, facilities and services.
• Assist with membership enquiries, sign-ups, renewals and cancellations, maintain accurate member records and process membership payments and transactions.
• Assist with class bookings, appointment coordination and general administration relating to personal training and group fitness.
• Support our Membership Sales Consultants and Marketing Coordinator with promoting upcoming events, programs, challenges and club initiatives.
• Complete general administration, data entry, filing and inventory management while helping keep reception organised and running efficiently.
• Maintain a clean, tidy and welcoming reception environment, including undertaking basic cleaning duties when required.
• Collect and document member feedback, identify opportunities for improvement and communicate insights to the Member Experience Team Leader.
• Work collaboratively with the wider team and assist with additional tasks as required to support the smooth operation of the club.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Computers

Tools

Microsoft Office

CRM software

Job description

Member Experience Receptionist | Casual | Jindalee Fitness 24/7

For more than 45 years, Jindalee Fitness 24/7 has been the fitness home of our local community. We're proudly independent, community-focused and anything but your typical big-box gym.

Today, we've grown into one of Queensland's largest health clubs, with an extensive range of training, group fitness, and recovery facilities. From dedicated strength and functional training zones, a HYROX and HIIT training studio, multiple group fitness and Reformer Pilates studios, to our 25m heated indoor pool and recovery facilities, we're continually investing in creating an exceptional health and fitness destination for our members.

With more than 4,000 members and ambitious plans for further growth, we're looking for someone who shares our passion for people, community and creating outstanding experiences.

The Opportunity

As a Member Experience Receptionist, you'll be the friendly face of Jindalee Fitness 24/7 and often the first point of contact for our members, visitors and prospective members. This is more than a traditional reception role. You'll play an important part in creating a welcoming environment, building positive relationships with our members and helping ensure the day-to-day operations of the club run smoothly.

We're looking for someone who genuinely enjoys interacting with people, takes pride in the little details and can balance a variety of responsibilities in a busy, fast-paced environment.

What You'll Own

You’ll take ownership of the front-of-house experience and support the wider Member Experience team across a range of responsibilities, including:

• Member Experience: Welcome members and visitors, create positive first impressions and ensure everyone feels comfortable, valued and supported when they walk through our doors.

• Member Enquiries: Respond to enquiries across phone, email, our member app, social media and in person, providing accurate information about memberships, classes, facilities and services.

• Membership Administration: Assist with membership enquiries, sign-ups, renewals and cancellations, maintain accurate member records and process membership payments and transactions.

• Bookings & Scheduling: Assist with class bookings, appointment coordination and general administration relating to personal training and group fitness.

• Club Engagement: Support our Membership Sales Consultants and Marketing Coordinator with promoting upcoming events, programs, challenges and club initiatives.

• Administrative Support: Complete general administration, data entry, filing and inventory management while helping keep reception organised and running efficiently.

• Club Presentation: Maintain a clean, tidy and welcoming reception environment, including undertaking basic cleaning duties when required.

• Member Feedback: Collect and document member feedback, identify opportunities for improvement and communicate insights to the Member Experience Team Leader.

• Team Support: Work collaboratively with the wider team and assist with additional tasks as required to support the smooth operation of the club.

What You’ll Bring

We’re looking for someone who is approachable, proactive and genuinely passionate about delivering great customer experiences.

Ideally, you’ll bring:

• 2-5 years' experience in a customer service, reception or administration role. Experience in the fitness, health, wellness or hospitality industry will be highly regarded.

• Exceptional communication and interpersonal skills, with the ability to connect with people from all walks of life.

• A genuine customer-first mindset and a passion for creating positive member experiences.

• Strong organisational skills and attention to detail, with the ability to manage competing priorities.

• Confidence using computers and everyday business systems, including Microsoft Office.

• Experience with CRM or membership management software will be highly regarded.

• Canva experience and confidence using digital platforms are advantageous.

• The ability to work independently while contributing positively to a team environment.

• A flexible, adaptable approach and willingness to get involved wherever needed.

• A positive attitude, initiative and a willingness to learn.

• Availability to work a rotating roster across a seven-day operating week, with shifts ranging from 4:30am to 8:30pm.

What's In It For You?

Joining Jindalee Fitness 24/7 means becoming part of a growing business with a strong community and an exciting future.

Here’s what you can look forward to:

• Free Lifestyle Membership: Enjoy access to our extensive health club facilities.

• Café Perks: Receive 10% off at our Nourish Café.

• A Supportive Team: Work alongside a passionate team that values collaboration, initiative and great people.

• Room to Grow: Be part of an evolving business with opportunities to develop your skills and grow with us.

• A Great Environment: Work in a vibrant, community-focused health club where no two days are quite the same.

• Be Part of Something Bigger: Contribute to a business investing in new facilities, technology, programs and the future of health and fitness.

• A permanent part-time position, with the opportunity to transition to full-time in 2027.