Member Experience Lead - Growth Driven, Welcoming Gyms

Revo Fitness; Brisbane; Sur place; AUD 30 000 - 41 000; Temps partiel

Résumé du poste

Revo Fitness is expanding and hiring a Casual Member Experience Lead in Brisbane. You will be the first touchpoint for members, delivering a simple, welcoming and high-quality experience that aligns with our brand values.

You will partner with the Club Manager to create an environment where members feel supported on their fitness journeys, while maintaining club presentation, safety, and confidentiality of member information.

Qualifications

• Proven customer service experience.
• Strong interpersonal and communication skills.
• Conflict management and de-escalation abilities.
• Initiative and proactive approach to exceeding member expectations.
• Current First Aid & CPR certification required prior to starting.
• Experience in hospitality or service industries is valued.

Responsabilités

• Deliver a quality member experience in every interaction.
• Collaborate with team to foster a welcoming club culture.
• Maintain club presentation, cleanliness and equipment readiness.
• Uphold health and safety standards and policies.
• Manage member details and checklists with confidentiality.
• Provide proactive support to members on their fitness journeys.

Connaissances

Customer service

Interpersonal skills

Communication

Conflict management

Initiative

Description du poste

Revo Fitness is expanding and hiring a Casual Member Experience Lead in Brisbane. You will be the first touchpoint for members, delivering a simple, welcoming and high-quality experience that aligns with our brand values.

You will partner with the Club Manager to create an environment where members feel supported on their fitness journeys, while maintaining club presentation, safety, and confidentiality of member information.