Member Support Consultant | Top Ryde

Fitness First; Parramatta; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

OTE 60k-65k per year

Platinum Fitness First membership

Anniversary leave

Employee discounts

Parental leave

Employee Assistance Program

Job summary

Fitness First Australia is seeking a Member Support Consultant to maximise new member joiners, service existing members at the reception desk, and support club member retention. The role blends sales, front-desk duties, and retention activities to foster a positive member experience.

Responsibilities include achieving daily sales targets, presenting to prospects, and maintaining accurate records. The position offers competitive OTE with a base salary and commissions, plus membership benefits.

Qualifications

• Experience in a sales environment or a customer-centric role.
• Ability to work independently and collaboratively in a team.
• Current First Aid and CPR certificates.
• A current paid WWCC may be required based on your state jurisdiction

Responsibilities

• Consistently achieve daily minimum performance criteria.
• Achieve minimum share of the sales budget set monthly by the Line Manager.
• Maximise lead to sale conversion by generating high quality leads and identifying new business opportunities.
• Complete the required number of contacts via telephone and follow up leads to maximise sales opportunities.
• Provide sales presentations and tours to prospective members.
• Regularly maintain and update the sales database.
• Attend casual leasing sites and strive to meet lead generation targets.
• Ensure data input into the sales system and generate management reports.

Skills

Sales experience

Customer service

Goal oriented

Teamwork

Tools

CRM systems

Job description

A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.

The Member Support Consultant is responsible for maximising new member joiners, servicing existing members through the reception desk, and supporting the club with proactive and reactive member retention tasks.

This is a multi-faceted role that requires the Member Support Consultant to combine sales, reception and member retention duties by; utilising sales promotions and referral campaigns to achieve monthly sales targets; working at reception to assist our members; and performing relevant member retention tasks to drive a positive member experience in club

Key Duties and Responsibilities

The key duties and responsibilities of this position include, but are not limited to:

Consistently achieve daily minimum performance criteria

Achieve minimum share of the sales budget set monthly by the Line Manager

Maximise lead to sale conversion by focusing on generating high quality leads through proven channels in the community and identifying new business opportunities

Complete the required number of contacts via telephone and follow up leads to maximise sales opportunities

Provide sales presentations and tours to prospective members

Regularly maintain and update the sales database

Attend casual leasing sites when booked by the club and strive to meet lead generation targets

Ensure total product knowledge and promote value added services to new prospects

Source new joiner opportunities through the development of a referral database. This will include a focus on point of sale and continued relationships with your new members (e.g. on the floor, fitness classes, reception etc)

Ensure data input into the sales system and subsequent reporting of management information is up to date, accurate and of high integrity at all times

Reception

Display high levels of professionalism and efficiency when dealing with member enquiries

Meet and greet members as they enter the gym and respond to any enquiries via phone or in person

Ensure reception area is kept clean and tidy in adherence to Brand Standards

Open and close the club as per the club-based roster

Provide accurate club information (e.g. club opening times, fitness product information, types of memberships available) to prospective and existing members

Ensure the sale of club and retail merchandise is processed and recorded in line with club operating procedures

Member Retention

Be involved with proactive and reactive member retention programs such as overdue calls, set to term reduction and surprise and delight campaigns

Ensure all members wishing to cancel their membership are seen at first point of contact following the departure flow guide

Ensure new members are integrated into the club properly by driving visitation at point of sale and prescribing relevant club products, attending fitness classes with new members, involving all staff in the member journey at an early stage and continued relationship building on the gym floor and during service calls.

This position may involve additional tasks and responsibilities beyond those mentioned above

Person Specification

Previous experience in a sales environment or a customer centric role

An understanding of the cycle of selling

Ability to work independently and collaboratively in a team

Ability to set and work towards goals

Exposure to using business computer systems

Current First Aid and CPR certificates

A current paid WWCC may be required based on your state jurisdiction

What we can offer you

We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.

• A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
• A complimentary Platinum Fitness First membership
• Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
• Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
• Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
• Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards
• Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
• Leading paid parental leave program
• Employee Assistance Program

About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Member Support Consultant - Hourly