Member Experience Leader, Banking

Heritage And People'S Choice; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Recognition program

Learning & development

Rewards platform

Employee banking benefits

Wellbeing program

Health insurance discounts

Volunteer leave

Job summary

People First Bank is seeking a Senior Member Experience Officer at our Heritage Bank, Crows Nest Community Branch, with duties spanning customer service, product guidance and lending support. Morning shifts at Highfields branch on rotation are required.

You will grow with a collaborative team, delivering exceptional service and guiding customers through their financial journeys, while embracing digital tools and ongoing training.

Qualifications

• Experience in delivering high-quality customer service in a banking environment.
• Ability to discuss banking products and services with customers.
• Willingness to learn and use digital banking tools.

Responsibilities

• Assist customers with enquiries and banking needs in-branch.
• Engage in conversations to identify suitable banking solutions.
• Support customers in using digital services to enhance their experience.
• Handle personal lending applications at the branch.
• Assist with cash reconciliation and ordering.
• Provide timely, accurate customer service.

Skills

Customer service

Banking products

Digital banking

Job description

People First Bank is seeking a Senior Member Experience Officer at our Heritage Bank, Crows Nest Community Branch, with duties spanning customer service, product guidance and lending support. Morning shifts at Highfields branch on rotation are required.

You will grow with a collaborative team, delivering exceptional service and guiding customers through their financial journeys, while embracing digital tools and ongoing training.