Senior Member Experience Lead - Banking

People'S Choice; Crows Nest, Highfields; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Uniform provided

Shine recognition program

Learning and development

Employee rewards platform

Employee banking benefits

Wellbeing program

Health insurance discounts

Volunteer leave

Job summary

People First Bank in Australia invites you to join as a Senior Member Experience Officer at the Heritage Bank, Crows Nest Community Branch. This full-time, permanent role also supports the Highfields Community Branch with a morning shift.

You will welcome customers, deliver high-quality service, master product offerings, assist with enquiries, promote digital banking, manage personal lending applications, and handle branch cash reconciliation. Training is provided.

Qualifications

• Customer service experience in banking or financial services is preferred.
• Ability to meet targets and thrive under pressure is desirable.
• Willingness to learn and develop new skills for banking products.

Responsibilities

• Assist customers with enquiries and streamline their banking experience.
• Engage in in-depth conversations to identify suitable solutions.
• Promote and assist using digital banking services.
• Manage personal lending applications for branch customers.
• Handle branch cash reconciliation and ordering.
• Provide accurate and timely customer service.

Skills

Customer service

Target driven

Pressure resilience

Lending experience (desirable)

Job description

People First Bank in Australia invites you to join as a Senior Member Experience Officer at the Heritage Bank, Crows Nest Community Branch. This full-time, permanent role also supports the Highfields Community Branch with a morning shift.

You will welcome customers, deliver high-quality service, master product offerings, assist with enquiries, promote digital banking, manage personal lending applications, and handle branch cash reconciliation. Training is provided.