Branch Customer Experience Lead

People'S Choice; Crows Nest, Highfields; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Uniform allowance

Recognition program – Shine

Learning & development opportunities

Employee rewards platform

Banking benefits

Wellbeing & Employee Assistance

Volunteer leave

Job summary

People First Bank is seeking a personable Member Experience Officer to greet customers and deliver high-quality service across Heritage Bank, Crows Nest & Community Branches. You will handle transactions, discuss financial needs, and guide customers through digital tools to enhance their banking experience.

Join a collaborative team, receive thorough training, and contribute to shaping a customer-owned bank with a strong community focus.

Qualifications

• Experience in customer service.
• Cash-handling experience.
• Willingness to learn new digital systems.

Responsibilities

• Assist customers with their transactional needs and inquiries.
• Engage in in-depth conversations to identify the right solutions for customers.
• Initiate referrals to lending specialists when appropriate.
• Support customers in using digital banking services.
• Prioritise and complete tasks accurately and efficiently.
• Navigate multiple systems and software programs.

Skills

Customer service

Cash handling

Digital literacy

Empathy & communication

Job description

People First Bank is seeking a personable Member Experience Officer to greet customers and deliver high-quality service across Heritage Bank, Crows Nest & Community Branches. You will handle transactions, discuss financial needs, and guide customers through digital tools to enhance their banking experience.

Join a collaborative team, receive thorough training, and contribute to shaping a customer-owned bank with a strong community focus.