Member Experience Advocate

Heritage And People'S Choice; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Corporate uniform allocation

Shine peer recognition program

Inclusive learning and development

Employee rewards platform

Employee banking benefits and discount

Wellbeing and EAP support

Volunteer leave

Job summary

People First Bank is seeking a Customer Experience Officer to join our Heritage Bank branches in Crows Nest and surrounding Community Branches. You will be the welcoming face, delivering high-quality service and guiding customers through everyday banking needs.

The role emphasizes real conversations, empathy, and helping customers navigate digital tools to achieve their financial goals. Training is provided, with opportunities for growth within our People First Bank network.

Qualifications

• Experience in delivering customer service in a banking or retail setting.
• Cash handling experience is required.
• Willingness to learn new digital banking tools and systems.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in in-depth conversations to identify suitable solutions.
• Build relationships to support customers’ long-term financial goals; refer to lending specialists when appropriate.
• Help customers utilise digital services to enhance their banking experience.
• Prioritise and complete tasks accurately and efficiently.
• Navigate multiple banking systems and software programs.
• Be a collaborative team member in the branch.

Skills

Empathy & communication

Cash handling

Digital systems literacy

Customer service experience

Job description

People First Bank is seeking a Customer Experience Officer to join our Heritage Bank branches in Crows Nest and surrounding Community Branches. You will be the welcoming face, delivering high-quality service and guiding customers through everyday banking needs.

The role emphasizes real conversations, empathy, and helping customers navigate digital tools to achieve their financial goals. Training is provided, with opportunities for growth within our People First Bank network.